Kim Peffley Email & Phone Number

Lynnwood, Washington, United States

Edmonds, Washington, United States

Mountlake Terrace, Wa

Working as part of the Provider Relations Department. Responsibilities include:• Assisted in the implementation of computerized systems and automation for managing and tracking onboarding processes of new clients / members, transitioning fully from paper to digital • Created and drove implementation of new filing systems for documentation related to compliance, contracts, and credentialing of new and existing private practice mental healthcare providers • Main point of contact for providers in the process of onboarding with Mindful Therapy Group, including guidance around working with necessary third parties to form and start their independent business and private practice• Provide general support and follow-up to new clients / members around compliance requirements, contract signing and meeting target service start dates• Tightened up timeframes and audit process requirements prior to start dates and improved overall compliance and documentation prior to contract signing, shifting compliance efforts to be proactive rather than reactive• Created weekly status reports for ongoing tracking and analysis regarding the number of onboarding processes started, number of processes delayed or on hold, number in final stages of onboarding, and any dropped or cancelled• Worked closely with Recruiting, Credentialing, Finance, Operations, and Front of House departments to increase cross team communications, improve service quality and client retention, implement checks and balances to improve accuracy for invoicing service fees and close knowledge gaps • Increased membership for both brick and mortar and remote Telehealth service package subscriptions by 45%, while also driving efforts to improve quality in business relationships through transparency and realistic expectations

Bellevue, Wa

Senior core staff member collaborating with executive and operations teams in efforts to build and maintain relationships with clients, employees, and company partners. Responsibilities included: • Performed in-person interviews and additional screening for candidates who possess qualifications and abilities matching individual role requirements and company standards• Collaborate with Recruiting and Operations teams for processes of onboarding, transitions and/or off-boarding as needed• Act as primary contact for clients and employee consultants for active individual contracts • Assisted with build-out and day-to-day management of a multi-year contract team for a Managed Service consisting of 40 consultants supporting privacy and compliance efforts across multiple divisions of Microsoft • Perform introductory meetings with new clients and maintain standing cadence based on individual needs/preferences• Perform bi-annual project employee reviews with a focus on career development and mentorship• Maintain detailed notes in shared files, HR files and CRM database for visibility by extended internal management and operations teams • Foster collaborative team environments and successful communications across diverse groups of both technical and non-technical employees, partners and clients • Encourage timely adoption and implementation of process and policy changes • Create and maintain meeting agendas, presentation decks, and various reports • Facilitate monthly internal team meetings and assist with client quarterly business reviews• Identify risks and issues and recommend options for possible mitigation, or escalate through proper channels

Bellevue Wa

Worked with management team and core staff dedicated to relationship building, process improvement, and fast-paced execution, owning the end-to-end process of sourcing and qualifying professional consultants to support a variety of clients in the technology sector. Day-to-day responsibilities include: • Review requirements provided by end client/s and/or collect details via phone, email or in-person meetings • Source prospective candidates in a variety of areas/levels of expertise using internal CRM database as well as external sources • Track and maintain data and reports for strategizing hiring efforts • Compose external facing emails to candidates and clients, complete initial phone screening • Build and maintain relationships with qualified candidates, hiring managers, and company partners • Coordinate and schedule interviews and meetings - both internally and with hiring managers • Act as the primary point of contact for candidates throughout processes • Work closely with core team members to agilely prioritize, document, and track all aspects of the recruiting process • Present and negotiate offers for employment and coordinate internal onboarding with HR team upon acceptance

Lynnwood, Wa

Temporary support as receptionist and branch customer service representative responsible for: • Greeting visitors and processing all incoming phone calls on multi- line phone system • Provide assistance to Director/Branch Manager and Arrangement Counselor with various clerical duties including preparing documents and forms, filing, mail and shipping • Organize and maintain office supplies and forms • Manage meeting room schedule and assist outside sales representatives as needed • Assist with email, scanning, and/or faxing communications regarding important case file details

Everett, Wa

Managed day-to-day operations and customer service support for business headquarters. Responsibilities included: • Management of online registration system and classroom preparations for various rider training courses • General bookkeeping and daily reconciliation of online course registration and POS system • Lead team of two customer service/clerical employees • Point of escalation for questions, concerns and/or issues • Build and manage secure filing systems for all hard copy and electronic documentation • Manage course offering schedule and payroll processes in collaboration with Accountant • Assist with review and processing of partner and third party vendor contracts and agreements • Complete final review and approval of course documents in accordance with requirements for reporting to Washington State Department of Licensing (DOL) • Transcription, circulation and filing of all meeting minutes • Main point of contact for regular DOL audits of administrative office• Preparation of month-end, quarterly, and annual sales and various business reports for Owner and Certified Accountant • Other support and clerical duties related to assisting the state contract owner

Arlington, Wa

Support and clerical duties related to assisting the General Foreman and the Bookkeeper/Office Manager. Primary duties consisted of: • Daily management of main reception desk and front lobby, multi-line phone system, Nextel Wireless and pager systems• Processing, preparation and distribution of job Warranty, LEED green building documentation, and Safety Manuals • Management and procurement of office supplies • Coordinate and schedule office equipment maintenance as needed • Assist in preparation, distribution, processing and filing of production and installation documentation and architectural copies• Improved and maintained filing systems for active, completed and archived job files including finish samples and architectural copies • Incoming and outgoing mail, and UPS shipping• Assisted with tasks related to bookkeeping, HR and safety program coordination • Coordinated regular event and party planning and corporate gift giving

Arlington, Wa

Part-time support and clerical duties related to assisting and providing back-up to the Office Manager and Bookkeeper. Responsibilities included: • Back-up coverage for bookkeeper on all duties related to AP, AR, and payroll• Back-up coverage for front desk and reception• General support for day-to-day operations • Assistance with special projects and event planning as needed

Kirkland, Wa

Support and clerical duties related to assisting the Chief Operations Officer. Responsibilities included: • First point of contact for screening incoming calls and prioritizing written communications addressed to the COO • Owned administration and processing of internal dispute process for Rule Violations in accordance with membership guidelines set forth by the Board of Directors and Disciplinary Committee • Assist with day-to-day business needs for the Executive team in collaboration with the Executive Admin upon request from the CEO and COO • Assist with preparation of internal and external executive communications • Point of escalation and resource for questions received by the Call Center from membership base and Broker/Owners • Meeting and event planning and coordination • Manage and maintain office supplies, equipment and asset tracking • Provide general admin support to Board of Directors and various committees as related to meetings, membership and compliance processes • Assist with preparation, distribution and filing of meeting minutes • Additional resource for providing coverage and assist with processing higher volumes in the membership, billing and accounting, data entry, and listings departments • Point of contact for external photographers and satellite office managers • Assisted with review and edit processes related to finalization of printing and/or upload of business documents, training materials, manuals, and website collateral

Greater Seattle Area

I grew my knowledge and level of responsibility from the ground up before being offered the opportunity the position of Loan Officer where I spent the last 3 years of my tenure. Responsibilities included end-to-end underwriting and processing, including final disbursement of funds, for all loan products; new and used auto, secure and non-secured personal loans and/or lines of credit, as well as adjustable and fixed rate second mortgage products. Previously held multiple titles and performed responsibilities as Teller, Vault Teller, New Accounts Representative, IRA and Account Services Representative.

Tukwila, Wa