Automation Engineer/ Technical Support Engineer
- Provides product support, consultation and technical information to Process Control Automation system customers, Local Business Partners, Field Sales Offices, System Integrators and Engineering Centers.- Demonstrates ability to resolve simple to complex customer issues that may involve process simulations on a laboratory setup.- Writes Knowledge Base Articles (KBA’s) and Incident Reports on investigated product issues.-Provides coaching and training to entry level and intermediate… Show more - Provides product support, consultation and technical information to Process Control Automation system customers, Local Business Partners, Field Sales Offices, System Integrators and Engineering Centers.- Demonstrates ability to resolve simple to complex customer issues that may involve process simulations on a laboratory setup.- Writes Knowledge Base Articles (KBA’s) and Incident Reports on investigated product issues.-Provides coaching and training to entry level and intermediate engineers of the Batch team (a specialization within the department).- Owns customer issues, provides timely updates, and sets escalation priority.- Involved in developing Upgrade Training Materials for newer versions of software applications. Show less