Kim Seney Email & Phone Number

Sacramento, Ca, Us

Santa Cruz, Ca

CalNonprofits Insurance Services (CNIS) provides innovative, solution-oriented insurance products, personalized customer service, and education tailored to the specialized needs of nonprofit organizations. We offer the full range of employee benefit and general liability coverages and provide exclusive nonprofit insurance programs. We do all this while maintaining the highest level of expertise, integrity, and quality of service based on our core values. CNIS was honored to be selected to be… Show more CalNonprofits Insurance Services (CNIS) provides innovative, solution-oriented insurance products, personalized customer service, and education tailored to the specialized needs of nonprofit organizations. We offer the full range of employee benefit and general liability coverages and provide exclusive nonprofit insurance programs. We do all this while maintaining the highest level of expertise, integrity, and quality of service based on our core values. CNIS was honored to be selected to be part of an elite group of independent insurance agencies from across the US in the Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) 2022 “Best Practices” Group. Show less

Portola, Ca

The Gold Mountain Community Services District (CSD) provides Gold Mountain residents and businesses with water, sewer, and contracted fire and emergency services. The district supports all customers located within the perimeter of Gold Mountain, CA.The Gold Mountain CSD is a State of California governmental organization governed by a five-member elected board which establishes and manages strategy, policies and financial health for the organization. The five member Board of Directors… Show more The Gold Mountain Community Services District (CSD) provides Gold Mountain residents and businesses with water, sewer, and contracted fire and emergency services. The district supports all customers located within the perimeter of Gold Mountain, CA.The Gold Mountain CSD is a State of California governmental organization governed by a five-member elected board which establishes and manages strategy, policies and financial health for the organization. The five member Board of Directors is elected by voters registered within the district boundaries.​ Show less

Oakland, California

Csaa Insurance Group, A Aaa Company

Accountable for profitably growing insurance penetration through direct response lead generation tactics; Responsible for establishing Insured Communication Department to improve Member retention through integrated, engaging communications; Launched Marketing Operations Department to ensure campaign tracking, data analysis and sales effectiveness; Manage Business Intelligence team to analyze customer and prospect behavior, provide modeling and targeting, and Marketing analysis and insight.… Show more Accountable for profitably growing insurance penetration through direct response lead generation tactics; Responsible for establishing Insured Communication Department to improve Member retention through integrated, engaging communications; Launched Marketing Operations Department to ensure campaign tracking, data analysis and sales effectiveness; Manage Business Intelligence team to analyze customer and prospect behavior, provide modeling and targeting, and Marketing analysis and insight. •Successfully manage lead generation activities to exceed revenue goals - Engage with advertising agencies to deliver direct response tactics (DRTV, DM, SEO, SEM, Display and Print), to multiple sales channels; including call center, online and retail - Exceeded lead generation and revenue goals four consecutive years, while reducing costs by 23% - Redesigned marketing processes to improve campaign management capacity by more than 35% - Received award for IMPC “Best in Show” for Online Marketing Communications•Developed retention programs that exceeded goal for three consecutive years - Partnered with analytics team to identify vulnerable and valuable segments to prioritize spending - Designed campaigns based on customer segment and profitability, increasing renewal 400% over planned goal which contributes over $15M annually to bottom line•Manage integrated communications across all marketing channels - Utilize mass media and direct response tactics to deliver integrated communications across country - Lead messaging research to determine most effective messages consistent with brand position•Launched new B-B marketing channel - Established wholesale marketing team responsible for client relations and direct launch of product sales through other AAA Clubs across the U.S. - Developed marketing and sales tools, including collateral, direct mail templates, and marketing planning services, and competitive data for use by other AAA Clubs Show less

Phoenix, Arizona Area

Accountable for all customer service operations. Deployed a number of technology applications that improved processes for front-line employees and provided improved service to customers. • Improved customer satisfaction while significantly reducing costs - Successfully planned, prioritized and led implementation of technologies such as Web Site and IVR based transactions which delighted customers and simultaneously reduced operating costs - Led enterprise-wide service… Show more Accountable for all customer service operations. Deployed a number of technology applications that improved processes for front-line employees and provided improved service to customers. • Improved customer satisfaction while significantly reducing costs - Successfully planned, prioritized and led implementation of technologies such as Web Site and IVR based transactions which delighted customers and simultaneously reduced operating costs - Led enterprise-wide service initiatives resulting in significant customer satisfaction improvement - Led Process Optimization project resulting in 5% reduction in labor costs while increasing customer contacts by 10%• Launched new self-serve channels, adopted by customers at record rate - Engaged and facilitated direct report management team to collaboratively analyze customer data, and other primary and secondary research to define and prioritize offers and services - Using targeted communications, successfully migrated customers to electronic channels and recognized by JD Powers as 2nd highest utility e-payment penetration in US • Implemented integrated communications campaigns and served as Media spokesperson - During crisis situation, orchestrated communications to customers, media, governmental agencies and the general public; resulting in Stevie Award by American Business Awards for Excellence in Customer Service and Communications - Partnered with Communications department to deliver integrated communications across all channels and customer touchpoints• Led diverse organization, responsible for significant assets and resources, - Managed four divisions, with over 400 employees operating in 15 locations with $24 million operating budget and large capital budget Call Centers; 3 centers with 275 combined seats Web Site and online customer care; www.aps.com Retail Offices Credit and Collections Billing Services Show less

San Francisco Bay Area

Provided marketing and customer service solutions to various companies in energy and telecommunication industries, as independent contractor.

Directed marketing activities related to $500M Business segment, including pricing and promotions for business products. Staffed and led marketing team to acquire, grow and retain business customers to support sales objectives of direct and indirect channels in 20 states throughout the US. Provided strategic design and requirements for customer marketing database, customer billing platform, new product development and research.

San Francisco Bay Area

Responsible for the establishment and development of the service and sales channel for small business segment with the goal of retaining and growing revenue. - Managed budget of $10M and revenue commitment of over $250M - Managed multiple call center providers and advertising agencies in support of program

Master Of Business Administration - Mba, Business Administration, Marketing And Operations

Bachelor Of Arts, Sociology