Kim Seney Email & Phone Number

Sacramento, CA, US

Santa Cruz, CA

CalNonprofits Insurance Services (CNIS) provides innovative, solution-oriented insurance products, personalized customer service, and education tailored to the specialized needs of nonprofit organizations. We offer the full range of employee benefit and general liability coverages and provide exclusive nonprofit insurance programs. We do all this while.

Portola, CA

The Gold Mountain Community Services District (CSD) provides Gold Mountain residents and businesses with water, sewer, and contracted fire and emergency services. The district supports all customers located within the perimeter of Gold Mountain, CA.The Gold Mountain CSD is a State of California governmental organization governed by a five-member elected.

Oakland, California

CSAA Insurance Group, A AAA Company

• Accountable for profitably growing insurance penetration through direct response lead generation tactics; Responsible for establishing Insured Communication Department to improve Member retention through integrated.
• Successfully manage lead generation activities to exceed revenue goals - Engage with advertising agencies to deliver direct response tactics (DRTV, DM, SEO, SEM, Display and Print), to multiple sales channels.
• Developed retention programs that exceeded goal for three consecutive years - Partnered with analytics team to identify vulnerable and valuable segments to prioritize spending - Designed campaigns based on customer.
• Manage integrated communications across all marketing channels - Utilize mass media and direct response tactics to deliver integrated communications across country - Lead messaging research to determine most effective.
• Launched new B-B marketing channel - Established wholesale marketing team responsible for client relations and direct launch of product sales through other AAA Clubs across the U.S. - Developed marketing and sales.

Phoenix, Arizona Area

• Accountable for all customer service operations. Deployed a number of technology applications that improved processes for front-line employees and provided improved service to customers.
• Improved customer satisfaction while significantly reducing costs - Successfully planned, prioritized and led implementation of technologies such as Web Site and IVR based transactions which delighted customers and.
• Improved customer satisfaction while significantly reducing costs - Successfully planned, prioritized and led implementation of technologies such as Web Site and IVR based transactions which delighted customers and.
• Launched new self-serve channels, adopted by customers at record rate - Engaged and facilitated direct report management team to collaboratively analyze customer data, and other primary and secondary research to define.
• Implemented integrated communications campaigns and served as Media spokesperson - During crisis situation, orchestrated communications to customers, media, governmental agencies and the general public; resulting in.
• Led diverse organization, responsible for significant assets and resources, - Managed four divisions, with over 400 employees operating in 15 locations with $24 million operating budget and large capital budget Call.

San Francisco Bay Area

Provided marketing and customer service solutions to various companies in energy and telecommunication industries, as independent contractor.

Directed marketing activities related to $500M Business segment, including pricing and promotions for business products. Staffed and led marketing team to acquire, grow and retain business customers to support sales objectives of direct and indirect channels in 20 states throughout the US. Provided strategic design and requirements for customer marketing.

San Francisco Bay Area

Responsible for the establishment and development of the service and sales channel for small business segment with the goal of retaining and growing revenue. - Managed budget of $10M and revenue commitment of over $250M - Managed multiple call center providers and advertising agencies in support of program

Master Of Business Administration - Mba, Business Administration, Marketing And Operations

Bachelor Of Arts, Sociology