Blue Feathers is a strategic marketing agency that specialises in brand strategy, proposition development, providing marketing skills for ambitious marketing leaders and their teams to help them navigate established brands through complex and competitive markets. All enabled by engaging workshops, coaching and training – both in person and online. Close and long-standing relationships with Tesco, Aviva, Cambridge University Press & Assessment, Jagex, Dr Wolff, Sesame Bankhall Group, Tesco Bank and The Duke of Edinburgh’s International Award.

Designated Group (comprising Designated PA and Designated Medical) provide business solutions across Marketing, Administration (virtual assistant and medical PA), Finance & Accountancy and HR to businesses in London and the UK.

Business operations management, support and operational excellence.

In less than 12 months Kim was promoted to Head of Sales Operations, working hand in hand with shared responsibility and full authority of Head of Sales. Working in alliance with all other internal departments including Sales management, Finance, Marketing, Customer services and Product management to define manage and continually review sales operational processes and procedures across all CCH divisions to lead the development and implementation of new more efficient practices and controls to enable the sales team to service, retain and grow market share in line with business strategy. Responsibility for the review, re-design, implementation and management of a consistent UK incentive programme. Delivering sales commission and incentive plans for three CCH divisions for 60+ sales professionals - achieving motivating and rewarding plans consistent with the business strategy and financial expectations.Create and distribute reporting of sales activity, metrics and performance and management of customer information for territory allocation across the UK to reduce channel conflict and enhance customer experience and ultimately enhance sales productivity. Management and implementation and tracking of the One CCH initiative in the form of a cross divisional lead generation programme.reduce channel conflict and enhance customer experience.Member of the project team responsible for implementing SalesForce.com across all CCH sales teams. Responsibility to organise and manage the annual sales conference and part of the management team to the CCH UK client conference.Kim worked in partnership across all sections and levels from sales managers, directors, finance, marketing, product management and customer service with the primary function of achieving operational excellence in line with business objectives to meet customers' expectations, increase retention and drive growth.

Regular sales reporting and analysisFull support to Head of Sales & field based sales teamsProcess management, regulation and control

Full support and co-ordination for all activities in the account management team for Accor's 5* luxury hotel brand - SofitelHost and manage client familiarisation trips to hotels in UK and Europe.

Full support to Publishing Director of PrintWeek and Marketing Magazine.Administrative, marketing and personnel support to Group Advertising Director, Publishing Manager and sales team.Management of database, promotional mail outs, budget, targets and commissions.

A university placement as part of BA (Hons) degree in Business & Leisure Management.Full support and co-ordination to sales office in UK.Organise and plan bespoke and tailor made trips for VIP clients via our offices and hotels in Africa.