Kim Smith Email & Phone Number

Greenfield, WI

• Work with petroleum customers to determine their needs for ground and hi-rise gas station signs. Determine the solution that will best meet the customer’s needs. Manage the process from the time the request is made.
• Build relationship as a trusted advisor with the customer and understand needs
• Use rendering software to create a drawing of proposed signs with the dimensions
• Work with graphics department when new artwork needs to be added
• Communicate with engineers in order to understand what can be done for unusual requests
• Create a quote for the proposed solution

Waukesha, Wisconsin, United States

• Worked with internal teams to optimize all aspects of the order fulfillment process. Drove solutions for field engineers repairing MRI, X-ray and ultrasound equipment.
• Worked with field engineers to understand the part needed and the potential impact on the customer
• Used order management, materials planning, product management, repair management and other appropriate systems to check availability, source specific parts and/or determine alternate solutions
• Collaborated with material planners to manufacture or expedite the shipment of products by internal or external suppliers
• Creatively worked to find a solution that met the field engineer and customer needs

San Francisco Bay Area

• Made recommendations to management on how to improve processes and technology for customer service, quoting, sales and order management for clients such as Apple, Visa, Cisco Systems, Sega Gaming and Hewlett-Packard..
• Collaborated with CMC Sales and client personnel to define desired project and outcomes
• Led meetings with key stakeholders to obtain buy-in
• Partnered with CMC Sales to create the contract at each phase of the project
• Acted as client liaison throughout the years
• Led and mentored project teams of up to 25 people in order to ensure personal growth, quality work and project success