Kim Stell Email & Phone Number

Remote

Remote

• Training and Development Writer for The Standards and Training team.• Create and modify SOPs for the supply chain organization and any other THD department in need of documentation.• Work closely with SMEs to gather and incorporate SOP and training information.• Create training materials, presentations, and all other necessary materials to introduce and teach new applications to warehouse associates.• Work with SharePoint documents to ensure all were filed properly and current.

Marietta, Ga

Technical writing for several IT groups including release notes and online help documentation (RoboHelp). Define and create SOPs for document management; work with senior leadership. Leading a company documentation initiative identifying current systems/tools with document repositories, moving into a centralized repository (SharePoint, Confluence, etc.), Creating new standards and frameworks for storage of these documents.

• Work closely with Business Analysts, Developers, Quality Assurance teams and Product Managers to ensure complex technical concepts are documented in clear, concise and simple terms.• Working within sprints, develop and maintain documentation based on release schedules using JIRA, Team Foundation Server (TFS), and Confluence.• Update documents using Adobe Acrobat, Word and FrameMaker software.• Create and/or edit documentation including, SP and CP Release Notes, Technical Reference, Configuration, Implementation and User Guides.

Marietta, Ga

• Establish processes, priorities, style and formatting guidelines to staff of 20+ editors • Obtain and disseminate data from multiple internal and external subject matter experts• Project coordination and stringent document control• Prepare status reports and for department managers• Organize daily workflow to successfully meet contractual deadlines• Adhere to company guidelines and specifications on all projects internally and contractual • Edit technical publications for consistency and level of readability as well as proper style, format, spelling, grammar and ensure the incorporation of the subject matter expert data• Assess personnel needs, interview and hire documentation quality control editors• Train quality control editors on unusual document types

Georgia, Alabama, Tennessee

Proven successful sales experience in district/territory sales, event management, personal selling, and customer service. Outstanding interpersonal skills with customers, direct reports, peers, supervisors (cross functional and throughout the organization) and other partners. • Responsible for increasing sales penetration in the Hospital and Corporate markets.• Responsible for making, customer based outside “cold calls” and professional presentations to prospective customers.• Evaluated ongoing market and sales information reports to determine trends and performance. With the established market analysis, planned and organized sales process to achieve business goals.• Developed, communicated, and managed sales and service strategies based on securing and growing Tier 1 customers, achieving budgets, and overcoming competition.• Continually monitored customer program participation and ensured that all established goals were met. • Maintained high customer satisfaction and ensured that excellent communication added value to existing customer base.• Developed expertise in Hospital and Corporate business including product mix, merchandising, and customer value programs.• Worked effectively in situations involving shifting priorities and rapid change and demonstrated ability to cope well with trying circumstances.• Attended conventions, exhibits and customer events on a local, regional, and national level.• Created customer loyalty by understanding customer motivation, expectations, and needs. • Delivered on customer commitments, helped to remove barriers to customer service, and ensured exceptional customer experiences.• Proficient with Salesforce.com.• Mentored, trained, and motivated sales force to achieve goals set forth in all sales metric categories. • Traveled 80-90%

Greater Atlanta Area

• Outside sales in metro Atlanta territory of public and private schools.• Generated leads through extensive cold calling, networking, internet research, and demographic information.• Prepared correspondence, proposals, created marketing brochures and customer correspondence.• Made presentations to school officials.• I was the first sales representative for this company in the Atlanta area. ($100,000 - $300,000 revenue).• Prepared contracts. CRM account updating.• Monthly reports and expense reporting.•Travel 100%

• Inside Sales in assigned territory of 250-300 ($400,000) school accounts.• Heavy customer service and phones, account database entry (AS400).• Trained new hires.• Responsible for 10 to 30 percent annual revenue and market share increase in my territory.• Maintained excellent customer relations and developed customer rapport.• Diplomatically resolved customers’ complaints on as-needed basis.• National Sales Contest WINNER.