Kimberly Steward Email & Phone Number

Hired as Senior Customer Success Manager at Pandologic (now Veritone) supporting top tier Programmatic partners. Responsible for client communication, analytics/reporting, business reviews, weekly customer meetings to focus on hiring needs, campaign performance and growth opportunities. Liaison between customer and all internal departments including sales, marketing, analytics and enablement. January 2023, role transition to Account Manager with additional responsibilities including revenue growth/quota. Primary account manager for company's largest revenue generating clients. Achieved 90% of $11.9M individual revenue goal and 125% of individual KPI scorecard.Feb 2024 named Sr. Key Account Manager focused on strategic account retention and growth.

Spearheaded all paid and organic advertising for Nurse recruitment. Managed ad spend, reporting and analytics. Increased lead generation significantly by utilizing paid resources resulting in increased Nurse traveler count month over month. Promoted to oversee Operations in tandem with Recruitment Marketing in August 2021. Managed team of five direct reports in Sourcing, Marketing, Ops and Credentialing. Part of interim sales management co-op to oversee recruitment team prior to onboarding of new Sales Manager.

Strategic partner for clients looking to engage with talent and streamline their recruitment marketing efforts. Collaborated with Talent Acquisition teams to build robust media plans, track/monitor ROI and adjust recruitment efforts accordingly. Projects included setting up live chat, Virtual career fairs and career site development and roll-out. Met with clients regularly to review plans, discuss ongoing recruitment efforts and bring new ideas to the table. Liaison between clients and internal agency Marketing, Creative and Account Services teams. Specialized in healthcare account management. Assisted with sales and set up of SaaS products.

Sunrise, Florida

Managed all job board and social media partnerships. This included making recommendations to senior leadership on product purchases and spend based on close tracking of ROI. Managed annual marketing budget of over $2M. Tracked recruiter activity for all resources, provided best practices and training to ensure most efficient use of candidate attraction tools. Maintained monthly report analysis on gross margin vs. spend for all resources. Worked along side agency partner to determine cost effective, ROI-generating PPC campaigns. Support of field operations team to provide quality candidate attraction tools including continuous trial of new resources to provide steady candidate flow.

Sale and support of education fundraising platform at K-12 schools in South Florida.

Recruited to return to Monster as the first employee to sit onsite at a customer location. I served as primary point of contact between the customer and all departments at Monster providing a personalized approach to service. Managed all technical integrations between Monster and Spherion, including build, testing, roll out and management of multiple client career sites on strict deadlines. Worked directly with Spherion's HR, Sourcing and Marketing decision makers to strengthen the partnership between the two companies. I developed a strong relationship with the customer over a 7+ year period and was treated as part of the Sourcing team not only as a job board partner but as a trusted adviser for their online recruiting initiatives. Also, spearheaded quarterly business reviews that included both Monster and Spherion C-level executives and Sales Managers. Participation included creation and presentation of usage and ROI reporting, up to date contract usage and spend reports and new product recommendations. Successfully transitioned or merged Monster accounts for companies acquired by Spherion as well as Randstad's acquisition of Spherion in late 2011. This included rebranding of websites and job posting templates and revamp of the billing process. Helped ensure multi-million dollar contract renewals during my tenure at Monster.

Managed the Client Services department for this start-up. Provided support to all client accounts across a variety of digital marketing solutions (PPC, SEO, CSE, Remarketing, Display Advertising) Worked closely with search engines and clients to obtain optimum placement for keyword searches. Maintained constant client contact to assure customer satisfaction.

Responsible for management of national accounts in the Southeast region with $250,000 minimum annual contract. Customers included Spherion, Verizon, Tyco and Siemens. Served as "premier" level support for these customers on a daily basis focusing on project implementation, account management, revenue growth and customer satisfaction. Successfully established relationship with clients to propose and present additional services resulting in incremental revenue. Project manager for development and hosting of jobsearch section of client web site utilizing Monster.com functionality.

Miami/Fort Lauderdale Area

Managed several national accounts first as a Marketing Manager in the Directional Marketing/Yellow Pages office then transitioning to Newspaper Recruitment advertising over a seven year period. Clients included Ryder Truck Rental, Alamo Rent-A-Car and Blockbuster. Managed the partnerships through ad recommendation and placement, client presentations and early online initiatives such as job ad placement on Monster.com and private label career site hosting of client websites to power jobsearch.