• Implemented centralized Employee Relations (ER) Service Delivery Model, supporting corporate HR Operating Model Transformation in US and Puerto Rico through partnering with ER team, ensuring process consistency.• Drove development of case management tool, using Service Now, ensuring tracking repository for all issues.• Developed metrics dashboards, facilitating data trend collation and creating impactful solutions.• Reduced falsification investigations 50% through partnering with commercial business leaders on Call Falsification Task Force and training sales professionals on parameters.• Investigated complex discrimination, retaliation and hostile-work environment issues, guaranteeing fair and complete investigation into complaints.

• Ensured fair unbiased process for all employees through conducting high-quality, responsive and efficient investigations, regarding compliance matters, including call falsification, expense fraud and off-label discussions, including driving while intoxicated as well as discrimination, retaliation and hostile work environment issues.• Reduced time-to-complete call falsification investigations to 4 days by creating process, determining investigation questions as well as report content.

• Developed and executed organizational strategies within business unit by leveraging broad range of internal company knowledge and resources, ensuring consistency of applied strategies.• Executed staff selection and advancement decisions based on accurate assessment of individual competencies, performance and potential, ensuring alliance with current and future business goals.• Ensured justice by partnering with senior leaders during organizational restructure, including assessing talent pool and implementing necessary actions, confirming corporate objectives were met.

• Developed and executed organizational strategies within business unit by leveraging broad range of internal company knowledge and resources, ensuring consistency of applied strategies.• Executed staff selection and advancement decisions based on accurate assessment of individual competencies, performance and potential, ensuring alliance with current and future business goals.• Ensured justice by partnering with senior leaders during organizational restructure, including assessing talent pool and implementing necessary actions, confirming corporate objectives were met.

• Partnered with 2 Senior Executive Committee members, leading Corporate Business Development and Corporate Affairs organizations by leveraging business acumen, industry knowledge, organization insights and HR expertise, creating and executing business strategy.• Developed and leveraged strong relationships with functional department heads, increasing understanding of objectives and driving results.• Coached leaders on successful implementation of integrating new executives, resulting in smooth transition for both leader and employees.• Enhanced existing succession planning processes and tools within business group, ensuring depth, breadth and diversity of talent over long term.• Identified root causes and addressed employee relations issues impacting employee engagement and retention, facilitating consistent processes throughout organization.• Provided business partners with accurate, motivating and constructive feedback and coaching, improving insight into and addressing individual development needs.• Advised leaders regarding organizational issues not specifically addressed by formal policies, ensuring consistent application across business units.• Coached business partners, developing effective influencing strategies and gaining buy-in on unpopular or difficult decisions, guaranteeing consistent approach.• Identified and addressed key issues through appropriate risk management contingency planning, increasing employee retention.• Developed an integrated approach, ensuring attraction of new talent through creation of co-op program with Drexel University, Penn State and Northeastern University.