Kim W. Email & Phone Number

Focus on Live Production and Project Production

Supported Team Production, Live Production, and Project Production

I coordinated test requests for the Player Experience Team and worked with developers to make sure that LIVE QA had the information and tools needed to succeed.

My focus was evaluating the health of Star Citizen and helping improve player experience on the Live environment. I assessed game quality in builds, tracked and investigated issues, and relayed player feedback to developers.

Austin, Texas, United States

I helped Star Citizen players with accessing their accounts, troubleshooting issues, and answering questions about the game.

Austin, TX

As part of the Business Operations team, my goal was to facilitate a great work environment for employees and hospitality for visitors.

Austin, TX

I ensured that users were happy with their software experience. This included answering questions and resolving issues over chat, tickets, and the phone.

Highland Campus Accelerator

I operated the front desk of the ACCelerator computer learning lab. This involved multitasking checking in visitors, answering the phone, and troubleshooting equipment.