Responsible for all facets of salon operations and provided leadership and tools to staff to help them increase their clientele and business goals. Conducted customer service trainings and leadership seminars to improve staff performance as well as provided all hair care services offered by Regis and ensures the highest quality of guest service standards and salon profitability. Services include haircutting, styling, coloring, washing and perming hair and providing wax treatments. Performed administrative tasks such as completing schedules, staff training and resolve guest issues.

Planned and implemented curriculum and educational programs for students within the cosmetology program. Communicated class content to students to cultivate learning, develop skills and motivate to achieve their educational objectives. Developed the syllabus for each course assigned based on ACICS and department criteria. Prepared and graded examinations based upon course objectives and published exam schedule and returns all assignments in a timely manner. Worked creatively in all subject areas to peak interest and discourage student withdrawal and maintain satisfactory retention. Maintained one of the school’s highest attendance records. Attended in-service meetings and other college events as required by the College. Won 1st place in several hair show competitions as a team effort.

Work extensively with salon clients including but not limited to barbering, haircolor, haircuts, styling and hair maintenence needs. Ordered and replenishing supplies, completing accounting duties, adhering to hygiene standards, and overseeing customer service. Ordered and maintained salon inventory for retail sales and backbar use, Established and implemented marketing and event schedule. Organized various community events to introduce to the community and grow salon. responsible for all aspects of marketing include website launch, business cards, social media ads, etc.

Manage the day to day operation of the Chester Hair Cuttery Salon while working as a master stylist, coaching and technical development through evaluations, training and classes. Responsible for selecting, interviewing and training new staff, while leading and developing each salon team member through effective coaching and technical development. Ensure that staff models our company values and guidelines. Fiscally responsible for maintaining, meeting salon company budgets while meeting service, retail and total revenue goals.

Program initial fee tables, adding/deleting and correcting fees; maintain the fee workbench in the loan pipeline.. Actively interacts with development of tables and plan changes within a maintenance cycle; establish processes to test fee tables for functionality and accuracy. Helpdesk support, answer incoming calls, provide technical support for users included setting up usernames, passwords and permissions for new users. Setup and maintain mortgage lending application. Project manager for Information Security Officer to ensure that all business risk impact assessments and submit for approval. Serve as project coordinator for consumer lending which includes testing, completing installs for system operations, submitting reports and notifying system updates and division outages when necessary.

Served as the department computer specialist responsible for troubleshooting network issues. Prepare reports for monthly pool level transfers into the Fannie Mae (FNMA) portfolio and reconcile and research loan level discrepancies to bring balance in line with FNMA files. Wire appropriate funds and prepare remittance spreadsheets. Report all billings for Soldiers and Sailors loans to Investor. Prepare purchase adjustment and modification reports. Assist accounting with reconciling bank statements and cashbook.

Loan Servicing Specialist - Cash/Payoff ProcessorAccountable for clearing live edit report daily, posting rejects received from cashiering lockbox and clear edit outages. Issued checks for paid in full loans and reissue checks from debit and credit tickets.Generated performance reports and presentations for meetings; Processed incoming mortgage payments. Served as team lead for payment processing division and trained new employees. Coordinated department events and training seminars