Kim Wilson Email & Phone Number

Waterloo, ON, CA

Kitchener, Canada Area

Waterloo, ON

Empowering older adults to embrace technology to enable them to live a more independent and connected lifestyle.~Initiated research and studies to create business plan~Analyzed research results to understand needs and develop solutions~Designed and developed learning plans using Adult Learning Principles~Providing hands-on and personalized learning based.

Waterloo, Ontario, Canada

Supporting sales and service teams, each with separate and distinct functions, to develop "best-in-class" expertise. Provided performance and process improvement consulting to ensure practices, policies and procedures are corporate and legislation compliant. Scope of accountability included: new team member onboarding, on-going talent and leadership.

Waterloo, Ontario, Canada

Accountable for the development and delivery of Private Health Services products and services for Sun Life plan sponsors, driven through innovation, operational efficiency and customer insight. Effectively managed multiple project teams of varying size through successful planning, design and implementation. Product development focused on providing members.

Waterloo, Ontario, Canada

Client-focused relationship manager, dedicated to exceeding client expectations, maintaining strong, strategic working relationships with clients to gain their trust and respect. Creating and supporting client retention strategies for new and existing customer base.~Established and maintained relationships with Plan Sponsors, Brokers and.

Kitchener, Canada Area

Responsible for the day to day management of the Customer Services Department. Providing leadership and direction to the Customer Services Representatives to ensure that an excellent standard of service is provided and maintained.