Experienced professional in the Partnership, Relationship & Customer Experience space with a proven track record of more than 15 years driving new and growth revenue. Recognized for successfully growing and managing relationships with partners and key clients, I bring extensive leadership experience in eCommerce SaaS and eCommerce Operations.Throughout my career, I have consistently received positive recognition for my ability to grow and restructure Client Success & Partnership teams, as well as for effectively managing company expansion and collaborating with start-ups. I have a history of adding and revamping programs that drive revenue growth, company expansion, and reduce churn.My teams and I have consistently exceeded performance targets for growth, while also prioritizing internal team satisfaction. I am experienced in working with limited resources and finding creative solutions to achieve goals.My professional focus lies in fostering relationship growth and management that create mutually beneficial opportunities for all parties involved, with a strong emphasis on delivering high-value benefits to clients. I am skilled in process improvements, team building, and company expansion, as well as providing leadership within the eCommerce ecosystem for Client Retention, Success, and Partnership teams. I believe in cutting through the red tape and taking a no BS approach to getting things done whenever possible.With exceptional technology, organization, and communication skills, I possess effective negotiation abilities and business acumen. Additionally, I am highly experienced in project and resource management, consistently delivering exceptional ROI.Currently, I am serving as the Senior Director of Partnership at SkuVault, where I am responsible for managing various Partnership aspects from Agency to Technology & Integration Partners for North America. In this role, I engage in public presentations, speaking engagements.Previously, I designed, built, and ran the Client Success team for SkuVault NA, achieving high levels of client satisfaction, driving growth, and reducing churn, all while maintaining an impressive team retention rate of 80%.Throughout my near decade with SkuVault, I have been involved in the company's start-up inception through its acquisition, adapting processes and workflows to fit the evolving business model.Let's connect and explore mutually beneficial opportunities.