Business & Operations Director
Sgw Pro Audio
Denver, Colorado, United States
*Developed, expanded and diversified e-commerce business operations. *Streamlined internal processes through design and maintenance of integrated inventory management system to capture and analyze trends across financial, operational, and reporting data. *Procured professional audio equipment for online and live sales. *Orchestrated all phases of packaging, shipping, and receiving operations. *Wrote detailed technical documentation and implemented effective standard operating procedures (SOPs) for inventory, customer support, freight management, and claims.*Generated new revenue through effective networking, marketing copy, and photography.*Achieved 99% customer satisfaction feedback via expedient claims handling, continuous improvement, and service excellence.*Generated 30% expense reduction by diversifying packaging types and suppliers, negotiating freight rates, and shifting domestic and international shipping carriers.