With a personal motto of “There’s always a better way,” I direct and oversee strategies, systems, processes and resources for Spa Tech Solutions and Tiffany Andersen Clean Cosmeceuticals as well as both Gracious Glow Experience spas, promoting and supporting the operational success of all companies.

Direct operations for multiple brands, including manufacturing, shipping and warehousing oversight; inventory, pricing and project management. Develop and implement marketing strategy including creation and design of digital and print assets. Manage vendors and subcontractors as well as all processes and communications.

*Developed, expanded and diversified e-commerce business operations. *Streamlined internal processes through design and maintenance of integrated inventory management system to capture and analyze trends across financial, operational, and reporting data. *Procured professional audio equipment for online and live sales. *Orchestrated all phases of packaging, shipping, and receiving operations. *Wrote detailed technical documentation and implemented effective standard operating procedures (SOPs) for inventory, customer support, freight management, and claims.*Generated new revenue through effective networking, marketing copy, and photography.*Achieved 99% customer satisfaction feedback via expedient claims handling, continuous improvement, and service excellence.*Generated 30% expense reduction by diversifying packaging types and suppliers, negotiating freight rates, and shifting domestic and international shipping carriers.

Strategic, creative customer support operations and logistics management including continuous process improvement, employee coaching, strategy setting, and training development. Resolved complex escalated issues with great resourcefulness and success. Leveraged systems knowledge, operational expertise, customer relationships, and organizational networking savvy to continually automate process improvements with high level clients and empowered employees.