- Consulted on 15-person team implementing HCM/Payroll system to increase efficiency for public client with 23,000 employees- Analyzed and converted over 20,000 records of client data meeting new system specifications for client’s desired functionality- Coordinated Biweekly migrations of 20-200 tables of client data between application environments, using SQL and Python- Developed positive client partnership by building knowledge of Client business data, managing change, ensuring high satisfaction

• [User Interviews] – Planned, scheduled, and conducted multiple rounds of Audience Listening to clearly understand and prioritize the user perspective in app development. Created and presented research findings document to department managers.• [Topic Modeling] – Conducted and reported topic modelling results from analysis of user feedback text data for web application. Utilized Python including SpaCy and NLTK packages, as well as PowerBI dashboarding and visualization.• [Technical Writing] – Revised and updated FAQ page for mobile app. Required rigorous research, testing, and writing to ensure alignment with upcoming app release• [Strategic Planning] – Participated in Strategic planning meetings for communication and awareness content and product development plans. Proofread and edited Business Requirements documentation.• [Agile Methodology] – Developed applied understanding of Agile methodology by participating in the Scrum Framework including daily Scrum/Standup Meetings, Sprint Retrospective, Sprint Planning, Product Backlog Refinement, and regular one-on-one mentoring with the Product Manager.

• [Implementation] Helped manage transition to electronic patient records by learning features of and better utilizing the practice’s Dentrix software ; Trained employees on new system; Oversaw the submission of electronic patient forms• [Innovation] Researched and revised internal medication list of over 3500 entries to remove inaccurate entries, saving providers time and increasing accuracy of patient records; performed to the specifications of the business’ leaders and medical providers• [User Management] Managed patient communication software, including user roles and permissions• [Communication] Interacted with around 30 patients each day, utilizing strong customer service and communication skills

• [Data Collection] Extracted and collated data from practice database to clearly display client contract and payment information• [Problem Solving] Successfully created, as a team, a system using Excel to accurately track clients’ contract payments received and amounts still owed; System received management acceptance

• [Client Interaction/Management] Managed and executed a clothing delivery route of over 40 customers• [Communication] Coordinated pickups and deliveries and communicated with customers; cultivated quality service relationships with customers• [Management] Oversaw day-to-day store operations for one month