Kinga Duclos Email & Phone Number

Syracuse, New York, United States

Responsible for the management and long lasting retention of a designated book of business. Responsible for overseeing client concerns, attending off-site meetings, and having regular interactions via email, phone, and face to face with client contacts. Posses knowledge of contract language and negotiations in order to retain business.

Syracuse, New York, United States

Serve as an additional resource to the Account Management team and assist in meeting preparation. Investigate escalated issues and respond to business partners in a timely and professional manner. Participate in the on boarding of new clients via conference calls and off-site meetings to learn the specific needs of the client.

Syracuse, New York, United States

Audited on average 15-20 requests per day, following the Membership and Billing Auditing Manual. Managed a wide variety of administrative tasks to resolve issues quickly and efficiently. Updated and managed workload via Microsoft Access and Excel.

Syracuse, New York, United States

Processed an average of eight applications per day by following board guidelines, addressing client concerns, and maintaining a less than five day turn around. Investigated and resolved customer inquires and complaints in a timely manner. Reduced department workload by taking on more responsibility with administrative projects.

Syracuse, New York, United States

Managed a large number of incoming calls by providing accurate, valid, and complete information using the appropriate methods and tools. Handled customer complaints, provided appropriate solutions, and followed up to ensure resolution. Assisted in administrative tasks and duties in between calls.