Kinga Kecskés Email & Phone Number

Hungary

Hungary

Budapest, Budapest, Hungary

- Research and identify solutions to software and hardware issues- Diagnose and troubleshoot technical issues, including account setup and network configuration- Ask customers targeted questions to quickly understand the root of the problem- Track computer system issues through to resolution, within agreed time limits- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)- Provide prompt and accurate feedback to customers- Refer to internal database or external resources to provide accurate tech solutions- Ensure all issues are properly logged- Prioritize and manage several open issues at one time- Follow up with clients to ensure their IT systems are fully functional after troubleshooting- Prepare accurate and timely reports- Document technical knowledge in the form of notes and manuals- Maintain good relationships with clients

Székesfehérvár

- Creating full range of project deliverable including project charters, project plan, resource planning and ensuring on time progress throughout the project cycle- On boarding projects for new customers- Finance related topics- Defining Roles & Responsibilities- Planning and coordinating implementation of IBM standards on the devices- Upon request, customization of device setup- Defining projects for technical solutions to eliminate defective production system components- Identification of the problematic components- Define project, creating solution packages- Allocate tasks to achieve project milestones- Analyse systems for security and compliance status-Organizing, coordinating team members based on amount of workload, their skill matrix, and availability-Creating technical documentation for Issue Tracking, Work Instruction, Server Information, Contact Matrix, Documentation of Understanding-Information gathering for complex issues, cooperate with Subject Matter Experts from other technical teams -Leading technical/service related projects in the team-Taking part of yearly performance measurement-Handling incoming positions, help to reach the yearly efficiency target of department-Supporting management in case of technical decisions to get comprehensive view about processes and relation between system / application components

Hungary

MSSQL Level 2 administrator- Providing oncall support for Microsoft SQL server- Maintenance of upgrades, security hotfixes, services pack implementations- Install/ Unistall Microsoft SQL server 2008, 2012 on stand alone and cluster servers- Cooperate with technical teams finding the best access(Active Directory), backup (Tivoli Data Protection, Windows schedule task, SQL Agent job), monitoring solution.

Hungary

1 Level administrator- Checking customer storage settings- Root cause analysis of failed backups on customer environment- Creating, managing .opt filesIT security focal- Successful preparation of audits- Demonstrate to the managed services targets for compliance - Deploy key cyber security technical and administrative controls