Guiding effort to design the best fit software solution by leveraging knowledge of the market and 8+ years of Technical/Implementation Consultation for cloud based software systems.

Lead technical software project delivery tasks. Also developed best practices for client engagement and professional services project process.

• Participate as a member of the professional solutions team in discovery sessions to understand the client's business objectives and system needs• Lead the hands-on building of the solution utilizing IIS and MS SQL capabilities• Instruct technical teams with best practices for product system and network requirements• Lead client demonstrations and training sessions• Lead testing to ensure the solution performs as designed• Work with development team to design the best… Show more • Participate as a member of the professional solutions team in discovery sessions to understand the client's business objectives and system needs• Lead the hands-on building of the solution utilizing IIS and MS SQL capabilities• Instruct technical teams with best practices for product system and network requirements• Lead client demonstrations and training sessions• Lead testing to ensure the solution performs as designed• Work with development team to design the best solution to meet client requirements• Provide remote and in-person support to clients through go-live process and a play a key role in promoting solution adoption• Work with the Project Leader to understand assigned project responsibilities and keep the projects on schedule Show less

• Provided expert consulting services in the areas of workflow analysis, application training and application build activities, go-live support, and post go-live optimization for clients that include healthcare specialty groups, regional multi-specialty healthcare organizations and hospitals• Engaged with clients at all levels (CEO, physicians, IT, training, billing, finance, office managers, and receptionists) to design and implement a software solution which maximized value for their… Show more • Provided expert consulting services in the areas of workflow analysis, application training and application build activities, go-live support, and post go-live optimization for clients that include healthcare specialty groups, regional multi-specialty healthcare organizations and hospitals• Engaged with clients at all levels (CEO, physicians, IT, training, billing, finance, office managers, and receptionists) to design and implement a software solution which maximized value for their business• Developed and negotiated implementation statements of work (SOWs) and project plans• Partnered with site managers and supervisors to develop effective change management strategies specific to their staff including objection handling, responsibility adjustments, setting effective goals, task ownership motivation and recognition • Maintained project schedule, tasks, and milestones through Clarizen project management software• Identified and managed project risks in the early stages of each project to minimize delays and failed product launches• Built and conducted effective product training curriculums for technical and non-technical users • Managed multiple pilot projects that resulted in a full sale and roll-out for large physician organizations • Performed gap analysis to identify implementation issues and consulted on options to address issues• Collaborated with Phreesia teams, including Support, Account Management, Product Management and Sales to address customer issues• Led go-live activities, observed results, refined and drove continuous delivery improvement• Coordinated tasks and events for multiple projects simultaneously Show less

• Promoted to Enterprise Implementation Consultant based on strong performance and leadership skills• Led Phreesia’s delivery efforts to new client accounts including small to medium-sized physician offices; managed the delivery of Phreesia from close of sale through full implementation• Supported sales team during final stages of contract negotiations• Conducted implementation workshops to ensure a clear understanding of the client’s unique needs and objectives• Worked with… Show more • Promoted to Enterprise Implementation Consultant based on strong performance and leadership skills• Led Phreesia’s delivery efforts to new client accounts including small to medium-sized physician offices; managed the delivery of Phreesia from close of sale through full implementation• Supported sales team during final stages of contract negotiations• Conducted implementation workshops to ensure a clear understanding of the client’s unique needs and objectives• Worked with the client to design a new operational workflow and fully customize the Phreesia product to maximize value • Ensured clients were fully ready to launch from a technology, process, and training standpoint• Ensured the successful completion of the implementation process, driving both Phreesia and customer team members• Built a strong process for remotely implementing projects• Cultivated talent by training and mentoring new employees Show less

• Assured consistent quality of production by developing and enforcing good automated manufacturing practice (GAMP) systems; validating processes; providing documentation; managing staff• Participated in the early phases of projects to ensure that inputs into the testing process can be translated into a test plan and test cases• Worked with project management team, technical team and operations to determine and author test cases for new features and bugs• Developed effective test… Show more • Assured consistent quality of production by developing and enforcing good automated manufacturing practice (GAMP) systems; validating processes; providing documentation; managing staff• Participated in the early phases of projects to ensure that inputs into the testing process can be translated into a test plan and test cases• Worked with project management team, technical team and operations to determine and author test cases for new features and bugs• Developed effective test planning processes and documentation to track test activity and results Show less

• Trained client technical contacts on product installation and maintenance• Assessed network configuration for proper software installation• Acted in a Train the Trainer role for sales reps on pre-release technology • Level 2 technical support for customers on the phone using remote connection to product devices and client terminals• Managed product supply chain process with emphasis on returns and inventory management • Developed customer service skills that resulted in… Show more • Trained client technical contacts on product installation and maintenance• Assessed network configuration for proper software installation• Acted in a Train the Trainer role for sales reps on pre-release technology • Level 2 technical support for customers on the phone using remote connection to product devices and client terminals• Managed product supply chain process with emphasis on returns and inventory management • Developed customer service skills that resulted in the company receiving an exceptional customer service record Show less

• Sold products and services to new and existing customers • Met sales metrics Responsible for adhering to all sales processes and procedures as established by region and by Corporate • Handled customer service issues

Data analysis for KDX II Destroyer project.