1. Maintains the customer-related management information system activities of the designated programs.A. Operates the customer record system. 1) Carries out the internal audit of statistical data. 2) Coordinates the design and implementation of all customer related forms. 3) Does in-house computer programming and maintains all MIS automated systems. 4) Maintains documentation of MIS procedures, systems, and programs.B. Provides reports on all customer activity. 1) Compiles all required reports on customer data for the funding source(s). 2) Provides in-house MIS reports on customer activity and program progress. 3) Compiles and writes statistical data for proposals. 4) Develops and implements new statistical data for proposals as required. 5) Prepares statistical data for the general public. 6) Maintains a statistical library on program needs.C. Coordinates personal computer operations/applications. 1) Develops programs and applications for local and other office systems. 2) Maintains updated information on hardware/software services available that may be utilized by the corporation. 3) Provides staff with information and technical assistance regarding hard-ware/software and Telamon system applications. 4) Coordinates efforts with corporate Information Systems Officer.

Design and work closely with the development team with new and existing product development and testing. Responsible for utilizing design applications (Photoshop, Illustrator, etc.) to create design mock-ups of Graphical User Interfaces (GUI). Create intelligent work flow of new and existing applications/website, and the development of new ideas for new software applications. Explain the interface and work flow to programmers. Responsible for providing graphic design for marketing materials as needed.

Offered technical expertise and information for the improvement of latest products in the industry.Help through the documentation, making of presentations and other products and models.Choose the providers for the improvement of new products.Supervise and interpret client marketing necessities.Communicate among customers to understand, foresee and meet their marketing requirements.Sustaining marketing actions through attending trade shows, meetings and other marketing proceedings.Knowledge of company branding, technical writing, messaging, budgets and research, direct mail campaigns, strategic product and marketing directives.Offer product education and pre-sales technical assistance.Design of custom made marketing materials.Offered guidance and developed help material for other associates of the sales team.Support with the introduction of latest technologies and latest dealers, works closely among the supplier administration, marketing and product teams.Coordinate product certification training and execution.

Established target audience for client websites. After Identifying content type was responsible for the design, layout and programming code of client websites.This was either from scratch or by adapting existing site code and graphics to meet client's updated needs.Tested and identified any technical problems.Uploaded site content onto in-house or collocated servers.

Set up, administrated, and assisted with clients with websites. Coordinated with vendors in qualifying, placing, and installing DSL systems. Established and maintained tape back-up hardware and software for company and co-located customer servers. Actively resolved incoming technical support calls, e-mails, and discussion board posts regarding internet-related problems. Assisted end-users with set-up of dial-up connections and e-mail programs. Implemented daily updates of company website and provided desktop and e-mail support for company employees.