Kevin John Email & Phone Number

Toronto, Canada Area

•Deliver and set up specially curated menus on-site at client offices•Build relationships with clients at corporate offices in downtown Toronto•Knowledge of the GTA and surrounding areas and the ability to navigate •Work closely with the logistics team to solve problems that arise during deliveries•Answer client questions about the order being delivered•Independently navigate and follow instructions in the driver delivery application•Maintain a food safe and clean environment•Knowledge the GTA and surrounding areas and the ability to use various trip planning tools to navigate

Toronto, Canada Area

•Assist customers with various inquiries, (including billing inquiries, contract / plan information, processing bill payments, cancellations) •Take accountability to solve issues from beginning to end •Use sales and negotiation expertise to retain customer accounts by offering creative and adaptive solutions •Collect relevant information to address the customer's issue, and identify and develop a practical resolution •Keep abreast of new information provided to ensure the right information is provided to serve the customer •Identify and secure sales opportunities on all calls, including plan or phone upgrades, accessories, adding additional lines •Ability to find customer answers quickly and accurately while using multiple resource•Provide first level technical troubleshooting for all devices (ie. Changing the voicemail number, replacing or inserting the SIM card/ Memory Cards etc)

Toronto, Canada Area

•Monitored service quality and accuracy of phone calls, medical screening bookings, and data entry•Provided feedback to staff regarding the quality standards and coach on improvements•Trained on QC Live (Quality Control Live) to ensure accuracy of records for medical screening process by clinical staff•Development of a database to monitor key performance indicators•Collected and communicated study information to volunteers for the purpose of recruitment and database maintenance•Fulfilled medical bookings through inbound and outbound phone calls