Kingsley Abraham Email & Phone Number

Tiruchirappalli, Tn, In

Chennai Area, India

• Attracted top talent and built talent pipelines for current and future job openings in the domain of IT, Media, and Creative Services. • Worked closely with hiring managers to understand their hiring needs, drive clear job descriptions and to develop sourcing strategies.• Managed recruitment agencies to ensure all recruitments are done as per fitment guidelines.• Closed all the open roles within the given TAT through agencies, referrals and direct sourcing.• Negotiated salary and relocation packages with candidates and closed the offers reasonably.• Organized all the documentation related to joining formalities and ensure a smooth on-boarding & coordination for the induction program.• Initiated a candidate touch program to make sure all offered candidates kept warm until they on boarded.• Ensured hiring manager and candidate experience in the entire recruitment process is seamless.• Organized Employee Relations program such as Quarterly Awards, Annual Meets, Monthly Engagement Activities, etc.• Prepared and maintained monthly ad hoc reports as the occasion requires.• Coordinated with vendor and completed background verification process for existing and new employees successfully.

Trichy

• Instrumental in talking to our UK clients on timely basis to gather the business requirements, feedback and communicating them to the Delivery team for the purpose of enhancing the quality of service.• Collaborate across multiple departments to ensure continuous client satisfaction and expand business.• Promptly responding to queries, and ensure promised SLAs are met.• Ensuring that the processes and regulations used of the businesses are continually updated and adhered in all accounts.• Predicting the possible risks and providing mitigation strategies to both client and delivery team.• Maintaining effective communication with clients to ensure all information is provided in a timely, accurate and appropriate way.• Manage day-to-day project operations, serving as the functional and domain expert on the project team.• Provide quality oversight on deliverables prepared by the project team before submitting to client.• As a Domain Expert providing support to the teams in Sales and Marketing & BFSI Domain.• Identifying right talent, interviewing and hiring recruiters for delivery team.• Develop, implement, and monitor training program.• Analyzing the trend using various reports such as connect to submit ratio, coverage ratio, not interested trend, etc. and implementing new ideas to increase the productivity.

Trichy

• Interviewed, screened, tested, submitted, and placed candidates for contract and perm position.• Sourced, recruited, placed and managed quality candidates for fortune 500 clients.• Negotiated rates and terms with candidates, as well as a complete review of current opportunities being considered through Self-efforts and other sources.• Prepared resumes and executive summaries for submittal to clients and Vendor Management Systems.• Coordinated/negotiated with third-party recruiting agencies.• Directly interacted with Clients and end clients in detail about the requirements and the profiles of the submitted candidates.• As a Senior Recruiter, led, managed and helped the entry level recruiters and trainee recruiters in team environment.• Met client SLA by placing candidates for both IT and Non IT Requirements.

Chennai Area, India

• On daily basis handled 30 to 35 inbound calls from United States customers for a leading accounting software (Quick books) queries.• Handled all types of customer related and technical issues with the software and up sold new software products and technical services for the customers.• Generated the revenue of $700/day on an average by selling the software products and technical support services.• Handled irate customers and escalated soup calls as a tier 2 agent.• Directly interacted with clients and customers.

Banglore, India

• Handled multi- national guests in a star categorized resort as a Front Office Supervisor.• Fully responsible for all the customer related queries such as reservations, transportation arrangements, guest supplies, etc.• Acted as an Executive Assistant for General Manager of the resort and taken care of fixing appointments, documentations, calendar maintenance, etc.• Handled guest queries, individual reservation and corporate reservations.• As a Front Office Supervisor was leading and managing a 5 member’s team.• Prepared daily sales reports and documented.