- Create and maintain an information-rich operational performance management system fuelled by real-time transactional data- Develop and implement a robust deployment plan based on an early pilot program.- Deliver the data digitalisation system requirements and work with the system owners where required (e.g. JDEGS, Kronos, RDrive, PowerBI, TrainTrax, etc.)- Provide a primary interface to HRC on the development, validation, implementation, and acceptance of digital forms and workflows.

- Assessing and accepting or rejecting proposed OT and IT major incidents- Resolving incidents inside of the SLA- Working with teams on technical bridges to resolve major incidents- Working with the business on management bridges to provide information to the business- Following up with teams for critical incidents- Engaging with external vendors (Cisco, SAP, CAT)

- Provided 1st class desktop support, managing service desk incidents and requests through Hyne’s Service Desk management system, with clear and proactive communication- Make sure all of my colleagues go home in the same condition they came to work; safety before production - Maintain knowledge, procedures and user guides for all staff- Manage assets, ensuring that they are captured and can be identified in Hyne’s Asset Management system- Maintain and monitor the service status and uptime of critical services, responding and resolving issues- Assist in the identification and remediation of risks and issues- Administration of Mimecast for email protection- Maintaining Hyne’s SharePoint Sites - Managing mailboxes in MS Exchange - Managing users in Azure Active Directory- Managing devices in MS Endpoint Manager- Participating in the 24/7 Hyne on-call roster- Providing on-site support for users- Installing Network Devices (Cisco, HP, Aruba)- Creating Workflows with Power Automate- Designing MS Forms to be linked with flows in Power Automate

- Office 365 administration- Active Directory / Exchange administration- Server Patching / Remediation Work- Network / Firewall / VPN configuration and support- Field Support / Office Client Setups- Sophos Email Protection and Secure Web Gateway- Symantec Email Protection- Executing, conducting and completing service requests and security audits and special project reviews- Work collaboratively with technical and non-technical people- Support and meet client expectations working within SLA time frames- Maintain and administrator systems primarily in Microsoft based environments- Work with my team to determine the objectives, scope and extent of each project and implementations- Support Virtualised environments and Backup Technologies- Identifying opportunities for improvement to operational efficiencies and effectiveness- Work with Senior Consultants and Account Management staff to ensure effective management of clients

- Providing Level 1 support to all English speaking BHP Employees- Managing Incidents and Requests for users- Active Directory Administration (Account Unlocking, Extensions and Resetting passwords, Managing File Share access of user’s, Managing Distribution Lists, etc.)- Assisted user’s with setting up mailbox, distribution lists, calendars, ActiveSync and other Outlook features.- Assisted user’s with printer related queries and support- Troubleshooting SCCM application deployment issues - Troubleshooting Citrix Client issues- Troubleshooting ATEA SCM issues- Liaising with internal and external resolver groups to fulfill requests and incidents- Unlocking SAP accounts for users. (BP1, BP5, SPR)- Application Support and user training in Service Now, Microsoft Outlook, Microsoft Office 365 Applications, SAP, Project Wise, Successfactors, Mine Market, Uniformance- Allocating/Distributing tickets to team members and appropriate resolver groups- Managing shared mailboxes, Distribution list and responding to emails from external vendors and teams- Raising Priority incidents and communicating with users and resolver groups until resolution- Writing Knowledge Articles (Quick Reference Guides, Work Instructions, Work Process Documents, etc.)- Performing UAT during software rollouts and assisting transition teams

- Assessing and accepting or rejecting proposed OT and IT major incidents- Resolving incidents inside of the SLA- Working with teams on technical bridges to resolve major incidents- Working with the business on management bridges to provide information to the business- Following up with teams for critical incidents- Engaging with external vendors (Cisco, SAP, CAT)- Working on a 24/7 roster – 4 days on, 4 off, 4 nights on, 4 off

- Providing Level 1 support to all English speaking BHP Employees- Managing Incidents and Requests for users- Active Directory Administration (Account Unlocking, Extensions and Resetting passwords, Managing File Share access of user’s, Managing Distribution Lists, etc.)- Assisted user’s with setting up mailbox, distribution lists, calendars, ActiveSync and other Outlook features.- Assisted user’s with printer related queries and support- Troubleshooting SCCM application deployment issues - Troubleshooting Citrix Client issues- Troubleshooting ATEA SCM issues- Liaising with internal and external resolver groups to fulfill requests and incidents- Unlocking SAP accounts for users. (BP1, BP5, SPR)- Application Support and user training in Service Now, Microsoft Outlook, Microsoft Office 365 Applications, SAP, Project Wise, Successfactors, Mine Market, Uniformance- Allocating/Distributing tickets to team members and appropriate resolver groups- Managing shared mailboxes, Distribution list and responding to emails from external vendors and teams- Raising Priority incidents and communicating with users and resolver groups until resolution- Writing Knowledge Articles (Quick Reference Guides, Work Instructions, Work Process Documents, etc.)- Performing UAT during software rollouts and assisting transition teams

- Providing a high level of customer service- Dealing with customer complaints- Business communication skills- Loss prevention- Answering store phone- Cashier- Stock replenishment- Stock control- Store stocktaking- In store stock displays- Occupational Health and Safety- Merchandising