Troy King Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Working with the Customer Success Group as part of Professional Services to uplift Salesforce client experience via human centred engagement and enablement.

• Working with clients across a broad range of industries, including Education, IT, Multimedia, Banking and Finance, Retail, Manufacturing, Warehousing, Sales and Marketing, and Professional Services. I help them focus.
• Working with Marketing, Future Students, Careers and Learning Network (lecturer bookings)University of Melbourne: CRM Marketing, Change & Training
• Working with Marketing and Future Students departmentsTurbo Productions: Multimedia, Web and Marketing ProjectsDEECD: Performance and Data Analysis Project

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Change Manager for Project BlueSky, a phased implementation of Salesforce, Netsuite and Boomi middleware. This will bring wholesale change to the way AMS can service Car Manufacturers, State Auto Clubs and their end customers, including improved data quality, commercial invoicing and chargebacks, community portals and self-help.

Melbourne, Victoria, Australia

Rap Jumping is a highly advanced form of freestyle rope work... in basic terms, face first abseiling! Safety is our first priority with a 100% safety record since it's inception in 1989.There is a huge correlation between this extreme sport and understanding the neuroscience of change management, a connection I love to discuss when presenting on change.

Melbourne, Australia

A systems integration led project reforming the existing Kindergarten Information Management System. Its primary objective is to simplify and improve the way Early Childhood services providers can submit grant and funding requests to DET, using Salesforce Service Cloud and Communities.

Melbourne, Australia

Change Lead for Salesforce CRM rollout to sales and service teams in the Prospect to Order value stream. The team worked with Telstra Enterprise Sales, Service, Marketing and Senior Leadership staff.

Melbourne, Australia

Looking after a range of projects across the organisation.Client EngagementImplementing a new model transforming the end-to-end engagement of clients. Improving capability, processes and the supporting technology for improved partnerships with clients. Providing tools and coaching strategies for Client Relationship Executives to adopt new processes for.

Melbourne, Australia

• Providing both Project and Change Management to deliver positive change in organisations:- Working with business leaders and their teams to enable change by providing a cutting edge, global best practice advice.
• MetaPM – Content Marketing Framework
• MetaPM – IT Refresh Project, Vendor management and solution architecture
• MetaPM – Review and update of Change Management work breakdown structure
• La Trobe University – Managed Print Services Project: Project management, change management incl HR and Union consultation and financial business case modelling
• La Trobe University – Travel and Expense Project: Project Management in the introduction of new apps to facilitate travel booking and expense management. This complex project required multiple changes across the.

WORK INTEGRATED LEARNING PROJECTWorking across the University to deploy an enterprise Student Placements management tool to assist staff, students and partner organisation better facilitate work integrated learning opportunities for students.Parking Improvement ProjectDevelopment of Staff, Student and External Affiliate portals for parking permit.

Melbourne, Australia

TRAVEL AND EXPENSE MANAGEMENT PROJECTReporting to the CFO and Director of Strategic Procurement, I'm heading up a high performing team to deliver major transformation to the University's travel and expense management processes and solutions. The complexity of the project spans across all areas of the University: - creates a robust middleware solution for.

Clayton

Working across eSolutions supporting a variety of large and complex programs of work. Forefront Identity Management Project - Largest deployment of Microsoft FIM in the Southern Hemisphere, this highly complex project integrates with multiple critical systems to improve the provisioning and management of staff and student accounts.Beyond 2015 - Working to.

The Change Management Institute (CMI) is an independent not-for-profit organisation set up to promote and develop the practice of change management internationally.The CMI was established in October 2004, by experienced change management practitioners following a year of informal research with business, academia and practitioners. The CMI is committed to.

Initially while serving as the Change and Engagement Manager, I took on shared responsibilities of this role with the incumbent for strong succession and redundancy planning. After the incumbent left I took on the role full time and led some critical milestones for the Universities CRM Program of work.Responsibilities included:* Lead all Training and.

Provide Change Management leadership to University wide Stakeholder Engagement programs and projects particular focussed on CRM systems. Acting in a consultative role and working closely across all Business Units, Schools and Faculties across the University I facilitate business process improvements in marketing and recruitment processes and drive.

• Provide School Improvement policy support to the Regional Director, Assistant Regional Directors and Regional Network Leaders and other senior staff in the Eastern Region.
• Manage research, data, business and school performance analysis.
• School Improvement projects and interventions to improve student outcomes.
• Manage Technology and Innovation sponsorship usage within schools and the region.
• Manage multimedia and data outcomes projects
• EMR projects and the role itself have been emulated by other regions.

• Headhunted to focus on Sales and Business Development of bandwidth management and security products, developing partner relationships through value added solutions architecture.
• Deepened Vendor relationships and Increased Reseller qualified Partner channel by 30%.
• Provided Pre and Post Sales Architecture Value Add.
• Expanded usage of Salesforce by 180%.
• Awarded at Vendor Conference for presentation to clients, key vendor staff and distributors.
• Position made redundant during global financial crisis due to product discontinuationNetwork Specialist in Bandwidth Managment and WAN AccelerationSecurity Specialist in Firewall UTM Hardware and VM AppliancesSecurity.

• Senior Management position responsible for Sales and Business Development of IT Outsourcing projects for local and international customers. Left role after being head hunted by TechPlus.
• Management of 15 direct reports including both technical and administrative staff.
• Provided Systems Architecture and Individualised Outsourced Models for over 50 clients.
• Assisted in creating Pipeline and Resource management reports.
• Coordinated two major international projects under budget and under expected time frame, with complete end-to-end IT outsourced solutions.
• Redefined Proposal Writing and Project Profit and Loss Analysis Process. Reduced Proposal writing time by 50%, pre and post project P&L analysis by 85% and client satisfaction of the new format measured at 87%.

See position description above

• Headhunted for this role as Southern Region BDM (VIC, SA, WA, TAS), to develop resellers strategic sales with Server Based Virtualisation and Application Delivery technologies.
• Managing Vendor and Customer relationships, including opportunities and pipeline development, product sales, training and certification education.
• Created new Product Training framework.
• Achieved 122% above budget average, achieving up to 146%.
• As a trainer, certified over 100 staff as Citrix Certified Sales Professionals.

• Negotiated the creation of this role, managing both the Network Integration and the Accounting software consultants adapting to the changing needs of the business.
• Created new Project Tracking system for large deployments and task assignments
• Created online CRM Job Ticketing with workflow to replace existing hand written tickets reducing administrative overhead by 65% and improved customer reporting/
• Managed projects from pre-sales to post-implementation
• Provided Systems Architecture, DRP Planning and Level 3 Senior Consultancy
• Created a new collaborative job costing and procurement process that eliminated inter-departmental document triplication and reduced purchasing errors by 15%

Managed Head and remote offices across VIC, NSW and QLD in a mixed Linux, Windows and Citrix environment. Rolled out improved Disaster Recovery processes, Server overhauls and a Sales and Warehousing environment.

Initially scoped as a short term contract, grew the role and the business through ongoing business process improvements via technology enablement. Managed multiple offices VIC, NSW and QLD in a Retail, Distribution, Manufacturing and Warehouse environment.Successfully managed multiple complex projects and change initiatives including Workspace and Server.