Provided prompt guest service with a professional, friendly, and patient attitude escalating to management when necessary, Proactively memorized over 10 company products and services, Completed guest insight reports, Anticipated guest needs and provided them with high quality service while upholding brand standards

Warmly greets and communicates with new and returning guests on arrival, throughout their meal, and upon exit, developing relationships resulting in customer loyalty, Provides excellent customer service by correctly taking orders, memorizing over 50 menu items to give customized recommendations to guests and answer questions about the menu confidently, Serves breakfast, lunch, and dinner to 5-25 guests per shift, Manages cash and card transactions accurately, reconciling payments at the end of each shift, Collaborates with kitchen staff and management to ensure order accuracy and resolve any issues, Upkeeps a clean environment for all patrons and staff to maintain health and safety regulations as well as quality assurance procedures and protocol

Supervised host persons in training teaching them to complete their job responsibilities to the highest expectations provided by the managers and company, Administered training tests and worksheets for host persons in training, reviewing mistakes and reporting progress and growth to managers

Coordinated with waitstaff, kitchen, and managers and ensured guests were comfortable and satisfied with the services provided, Greeted and escorted around 300-500 guests per shift to their assigned tables creating a welcoming environment and increasing guest loyalty while presenting menus and specials to guests, Answered inquiries regarding dietary and seating arrangements on six phone lines transferring calls to the chefs or managers as needed, Swiftly and compassionately addressed guest complaints and concerns and ensured that issues were properly escalated to management when necessary