Kiran Kumar Email & Phone Number

Gurugram, Haryana, India

• 10 years of experience in Technology and business visionary with executive and hands-on experience in establishing • Experience in diverse industries spanning Manufacturing, Apparel, Healthcare, ITeS/BPO, Automation and and have gained exposure to IT practices both at National and Global levels.• Effectively communicated with the Board of Directors and top management for evolving strategic vision, driving change and to enable IT to become business enabler• Significant experience in driving alignment of IT with business, defining IT strategy and roadmap, creating IT departments from scratch, optimizing IT, driving compliance in IT, budgeting, technology evaluation & evangelization and execution of multi-million dollar, multi-location projects.• Expertise in planning & building IT departments for supporting enterprise involving selection of appropriate technologies, products, negotiating with vendors, finalizing Service Level Agreements, outsourcing tasks and directing the timely completion of projects.• Effective leader with exceptional skills in building teams and mentoring & developing individuals towards building productive and exceptional teams and as well as in forming cohesive team environments.

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurgaon, India

Responsible for all aspects of IT Infrastructure & Operations, Services & Delivery, IP Telephony, Asset Management & Control. Liaising with other departments to agree an IT strategy that supports the business plans.Share Services Project – Overall project management of migrating all local hosted servers and applications to global hosted data centers.Responsible for setting up the Service Desk, define Service Level Agreements and introduced various KPI to monitor service desk performance.Responsible for the provision, support, maintenance and development of all IT infrastructure operations for the organization.Instrumental in re-organizing of support mechanism and SLA with outsourced Service Provider for technical support and services.Responsible for Backup and Disaster Recover planningResponsible & handle the service desk with team of 10 engineers.Monitoring & Taking the backup utilities & tape server with the help of Networker application on daily basis.Monitoring the network bandwidth utilization on LAN with help of Wireshark application.Maintain call logging .application (Clear) and should be logged each and every call and call closure within SLA with user satisfaction & quick solution.

Gurgaon, India

Responsible for all aspects of IT Infrastructure & Operations, Services & Delivery, IP Telephony, Asset Management & Control. Liaising with other departments to agree an IT strategy that supports the business plans.Share Services Project – Overall project management of migrating all local hosted servers and applications to global hosted data centers.Responsible for setting up the Service Desk, define Service Level Agreements and introduced various KPI to monitor service desk performance.Responsible for the provision, support, maintenance and development of all IT infrastructure operations for the organization.Instrumental in re-organizing of support mechanism and SLA with outsourced Service Provider for technical support and services.Responsible for Backup and Disaster Recover planningResponsible & handle the service desk with team of 10 engineers.Monitoring & Taking the backup utilities & tape server with the help of Networker application on daily basis.Monitoring the network bandwidth utilization on LAN with help of Wireshark application.Maintain call logging .application (Clear) and should be logged each and every call and call closure within SLA with user satisfaction & quick solution.Check the video conferencing equipment on daily basis of every conferences room.Maintaining the inventory of Asia pacific level (Laptop, Desktop, Network devices & VC equipments.Monitoring the Data domain center with the help of EMC Management tool.Maintain the Additional domain controller which is for Asia pacific users.Manage Evoko server which is use for schedule & book the meeting room.Manage Adirace & Qlickview application server which is use for POS & sales report generating purpose.Coordinating with Global team & Vodafone for network solutions.Coordinating with vendors for purchase the IT assets.Responsible to raise the PO to vendor and coordinating with finance department for releasing the payments.

New Delhi Area, India

 Currently Maintaining Servers like Domain Controllers, Additional Domain Controllers, Proxy Servers and LAN Switches & Hardware Firewall. Support All The Desktop Related Queries On Client Side Via Remote Support.  Handle The Backups Of Servers Like File Server, DNS, DHCP, Active Directory etc. Responsible for the Creation, Maintenance, Troubleshooting and Deletion of Domain and Email ID’s On Our Domain and Email Servers. Managing Window Server 2008 Domain Controller, DHCP and implementation of Group Policies According to Organization requirement. Performing Administrative task like creating user accounts, maintaining user’s profiles, assigning rights and permissions etc. in Active Directory. Handling all desktop hardware & software related problem. Performing Administrative task like creating user accounts, maintaining user’s profiles, assigning rights and permissions etc. in Exchange Server 2k8. Performing Administrative task like creating user accounts, maintaining user’s profiles, assigning rights and permissions etc. in Exchange Server 2k7. Managing IP Security and apply security, Encryption and Encapsulation.  Applying security on the router. Managing varies type of protocols like RIP, RIPV2, OSPF, IGRP, BGP and EIGRP. Configure and maintained Cisco router. Managing manageable Switch up to 3960 series and apply security over the ports.  Configure and managing VTP server. Monitoring various site in India.  Responsible for Managing Network Operation Center Responsible for Local area network traffic routing. Performing troubleshooting of network connectivity problems. Recommending routine procedures for operation and support as it may relate to IP network operation. Managing & Configure Nec IPBX Server. Configure IP & Video Phone Like Grandstream, Polycom & Nec

New Delhi Area, India

Performing hardware and software up gradation, installation and troubleshooting on all Windows XP/2K/98/2K3/2K8/VISTA and Window 7 based PC’s. Installations and updating Antivirus software. Updating operating system and applied appropriate security patches. Maintained system backups and performed system/file restorations on Windows systems and providing network support to Govt sites, managing router, monitoring the network, Configure the router and apply various routing protocols and troubleshooting the network problems.

To make a successful carrier in the field of I.T, to secure a job which gives me a chance to utilize my skills and talent to the best, which can help me in obtaining challenging position where opportunity for growth and over all personality development can be increased.