Provided support to Citrix Cloud Platform (Based on Apache CloudStack), Citrix Cloud Portal Business Manager Administration & Citrix XenServer Citrix Cloud Platform Configuring and managing the private cloud infrastructure (IAAS). Configuring the projects in cloud environment to organize users and resources. Providing and managing the service, disk and network offerings to users for creating VMs. Providing and managing the VM instances in cloud environment. Configuring and managing the storages for cloud. Configuring and managing the ISO images and templates for cloud. Configuring the resource limits for users and accounts. Creating and Managing the Data Volumes for VMs in IAAS private cloud environment. Troubleshooting the problems using event logs and server logs.Citrix Cloud-portal Business ManagerThe Product runs on top of Cloud Platform which provides Cloud Metering, Billing and PricingDefine custom price points, track service utilization, and automate billing and payment processing all from a single extensible platform.Exporting invoices created in CPBM to a customer’s invoicing system for paymentUpdate CPBM user accounts with details of payments collected by an external systemChange the state of CPBM user accounts from Active to Suspended from another systemGenerate customized reports for current and historical activity with drill-down analytics.Unify and automate cloud services provisioning, business/operations support systems, billing and metering and user management under a single, extensible and customizable platform.Citrix XenServerInstallation, configuration of Citrix Xenserver 6.1/6.2 and Managing them through XenCenter and xe CLI.Configuring the Citrix Xenservers for Apache Cloudstack.Configuring the network setup for standalone hosts and resource pools of Citrix Xen.Configuring and managing the Citrix Xenserver standalone hosts and xenserver pools.

Provided Level 3 support for Pronto Unifi OSS/BSS platform, supporting Pronto’s Global customers and Internet Operators across the worldProvided appropriate response and turn around time for customer’s issue, coming in the form of e-mail, and Chat Installed Oracle Database, Oracle Application Server and Pronto application working on J2EE frameworkInstallation and Administration of production network support for RHAS in the area of DHCP Server, Iptables, Apache, Sendmail, startup scripts, DNS ServerSolved issues related to Routing, Switching, VLAN, IP Addressing ,subnets, NAT, packet captures and its analysis, RADIUS AAASimulated customer issues in the lab and find appropriate solution. Escalating the issue and working with R&D and Engineering team to obtain appropriate solutionsAssisted customers on software upgrades, patches, professional services implementation, Acceptance tests etcMaintained the company’s knowledge base repository and continually update with new solutions and findingsTrained the Global internet operators when required on Pronto’s products and technologies

Monitoring the WiFi-networks at different locations across the world and ensured uptime as per requirementsUsed CRMs extensively for issue logging, tracking and escalationResolved various technical issues on real time quickly and effectively. Recruiting, training, motivating and managing the team of 4 Co-ordinated with Resident engineers and IT managers at different locations to solve their problems and to effectively support and give solution to them.Solved the end-users and front desk complaints at different locationsCoordinated with various ISP providers and ensured the downtime at a location remained lessSolved Iphone, Andriod and Ipad connection issues to the network.Monitored our office servers located at the datacentre and made sure the load remained normal

L2 Support SummaryOn call support across the India for all MetLife India Pvt Ltd.(300-branches) to SERVERS/DESKTOPS in windows platform with large networking environment through remote support tools like Team viewerProject: Core InfrastructureResponsible for successful installation, configuration, administration & maintenance of Windows 2003 server Active Directory Services.Managed a corporate LAN consisting of servers, client workstations, laptops and printers in Windows XP SQL 2005 database management(Backup and maintaining the database). Providing L2 support to the branch engineers and troubleshooting basic networking stuff.Project: Interactive voice response(IVR) Infrastructure Deployment Aavya Technologies Monitored and maintained the IVR and CTI servers.Project: Network maintainence and installation for CAT 2010 Setting up network and servers for CAT 2009 examination (Jan 2010)