Product Support Engineer 1
CurrentProvided in-depth and timely solutions to complex technical issues, related to both site -up issues and product improvements, created and maintained RESTful services, maintaining and improving the availability, performance, scalability and efficiency of the services by implementing monitoring, automation, redundancy, capacity and business-continuity planning .Automated OLA Cabstaskslike invoices, outstanding clearing, and also Electric work like MSTR checking, OTA etc. thereby significantly increasing the efficiency of the group.Wrote python scripts for API hitting. Resolved major outages in OLA. Played a major role in quick resolution of issues by assisting developers in finding the root cause of the issues.