• Provide operational responsibilities related to IAM including single sign-on, authentication/MFA, identity governance, Security access management, and secrets management.• Managed end-to-end provisioning and de-provisioning (monitor, review, analyze, validate and provision) Security management access across technology platforms for LOBs and Technology organizations require access to Vendor & Company infrastructure, including Active Directory, Azure, OKTA, Sail point, Cyber Ark, IIQ Production ,ADAM, Gen Sec, IDM Production, Right Fax, Windows Power Shell , SharePoint, Main frame and security applications. • Take part in Identity and Access Management approach and framework development.• Stay current on the threat landscape, including the latest approaches to IAM and related domains.• Immediate deal urgent requests with tight go-live deadlines to Production and successfully avoiding significant monetary impact• Exercising continual improvement for IAM practices and to identify improvements, including internal measurement practices, security practice reviews and internal/external audits.• Identity Provisioning and Management, Service Now ticketing tool, Configure/Assign user number in Right Fax, Access Management, Decommission servers, Backup & cloud Management and Operational documentation in SNOW.

• Provided level 1 technical support for internal employees (approx. 20 calls a day)• Utilized active directory to verify user information, account unlocks and password resets• Handled issues related to desktops, printers, laptops, network, skype, outlook and other internal programs• Delivered assistance to users in the resolution of computer and application problems by responding to requests in a timely, methodical and accurate manner.• Used Microsoft SCCM to remote into user computers to troubleshoot hardware and software issues• Used ServiceNow tool ticketing tool to document all issues and for escalations of unresolved issues to next level• Updated internal help documents with new information for future references

• Assisted students with account setups, account unlocks and password resets utilizing Active Directory• Installed, configured, modified and repaired computer hardware and software• Troubleshooting day to day technical issues faced by students and staff members• Managed hardware inventory reports and tracked all equipment’s being borrowed by students• Documented all issues and partnered with Tier II to resolve complex problems

• Performed hardware and software installation and troubleshooting as required by students and faculty.• Setup and configured laptops, desktops, printers and other peripherals for class lab activities