Kira Nelson Email and Phone Number

Supporting Leaders in GCS

• Data presentation of road maps and operational readiness of service deployments• Analysing and presenting SLA's & KPI's for operations in EMEA, AMER and APAC to Leaders• Liaise with cross functional departments on implementation of business priorities• Project management of asset refreshes and controlling operation expense budgets for the business function• Supporting Senior Directors in Operations Program Management, Operations and Service Operations leading teams across EMEA, AMER & APAC• Managing complex multi time-zones calendars• Collaborate with global executive assistants' team to plan and execute domestic and international meetings• Planning of Management Offsite• Design & plan All Hands events for 200+ staff

Supported three executives and their senior leadership teams across multiple business functions.• Producing report readiness on deployment of new product offerings for direct business and vendors• Analyze feedback from vendors and internal teams on product offerings and operations• Co-ordination of vendor updates • Partner with Executive Assistants to coordinate regional and global team schedules and deliverables• Scheduling corporate events for Senior Executives to host Business Partner

Direct support to the COO and a number of the senior leadership team • Project Management on small to medium sized projects for the business• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.• Executing strategic projects and interacting with internal teams to work on projects for in EMEA AMER and APAC.• Vendor management for site• Supplier management• SharePoint Admin• Recruitment of staff - interview scheduling, completing HR procedures and onboarding• Drafting communication for staff announcements and policy amendments

Temporary administrative cover for businesses in Dublin such as Salesforce,Oriflame, Brennan & Company on a contract basis.• Complex calendar management for internal and external meetings for senior executives• Managing international and domestic travel for senior management and executive through EMEA region and assisting with visa applications• Scheduling equipment setups for onsite training activities for both internal staff and external partners • Managing ticketing systems • Preparing presentations and distribution of internal communications • Co-ordination of international project information ensuring delivery to the client and internal sites• Pro forma invoices and verifications

• Verifying and processing purchase invoices for three departments• Issuing statements to debtors and monitoring payments• Issuing payments to suppliers within agreed credit terms• Communicating with Debtors and Creditors through email and phone on account queries• Producing weekly and monthly reports

• Measured against monthly sales targets, daily dials and talk times. • Targeted existing prospect accounts to analysis their key business needs and challenges • Identified cross selling opportunities for products and training sessions• Solution selling to ensure the customer had the optimum experience • Scheduled demonstrations between product specialist and customers • Maintained Customer details and leads on Salesforce along with data cleansing in house system

• Project Management on customer renewals for multiple schemes ranging from €250K to 2 Million Euros• Implementing new procedures in the business which led to an overall efficiency and cost saving• Producing reports on project progress, budgets and mandatory staff training• Managing budgets for events, office supplies and company merchandise• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

• Achieved sales in excess of €500,000 Euros along with being the highest sales person for three consecutive years (2008, 2009 and 2010).• Ensuring my personal sales targets and kpi’s are met and exceeded. Achieved 20% - 30% above target• Assisted in the day-to-day running of the store such as deliveries, administration, stock monitoring and visual merchandising.• Ensured highest standard of customer service at all times• Leading induction training new members of staff.