Kim Reed Email & Phone Number

A Training Professional with experience in CNC manufacturing, healthcare, and information technology settings using training development, customer service, and software expertise. Adept at conveying the most technical and complex information to users of all levels, including executives. Excellent research skills for discovering ways to automate manual processes and implement cost savings. Experienced in solving Quality issues by collaborating with Quality Control engineers, Inventory, IT, and Customer Service departments by analyzing data and creating Excel reports or pivot tables to help identify corrective actions and resolve customer experience problems. Experienced as a technical support liaison for sales teams, vendors, and technology resellers.Proficient in Microsoft Word, Outlook, Excel, and Access. Excellent customer service skills, with experience training others in various industries including information technology and healthcare. Experienced in using SAP including Business Warehouse (BW) reports, and the Training and Environment Health and Safety (EHS) modules. Proficient in a variety of training development tools, including Camtasia, SnagIt, and Goanimate to create training videos and documentation.

Listed skills include Lean Manufacturing, Continuous Improvement, Customer Service, Customer Service Training, and 18 others.