Customer Service Representative with 1+ years of experience in Chat and E-mail support. I help users understand the products that the Strikingly website-building platform offers. In this role, I have:• Improved monthly QA metric scores from 93 to 99.07• Successfully helped around 2000 people which improved my ability to communicate with clients and solve their problems in a timely, friendly, and efficient manner• Around 95% of clients found communication with me useful and enjoyable which is confirmed by their ratings and comments in LiveChat• Translated and updated around 400 knowledge base articles and guidesI love making things easier and clearer for people. Support that feels like you're cared about makes users stay with the company they choose. Hence, it allows those companies to scale their businesses further.