Kirk Devore Email & Phone Number

Hagerstown, Md, United States

In life, there are financial obligations people can navigate…and some they can’t. To engage consumers effectively, it’s essential to know where they are in that financial journey. RevSpring leverages what we know about people to predict payment outcomes so we can improve them.We transform complex financial journeys into intuitive financial pathways by understanding human, historical, and fiscal context. Through data-driven insight, RevSpring designs, analyzes, and improves communications and billing solutions that increase consumer engagement and payment rates.

Hagerstown, Maryland

Hagerstown, Md

Responsible for developing and writing various requirements and processes for various functional areas and projects. This includes, Terminal Requirements Documentation (TRD), Business Requirements Documentation (BRD), Description of Work (DOW) and Requirements Traceability Matrix (RTM). Worked closely with Product teams, Terminal Development, POS and Host Software, Compliance, Settlement and other areas to understand and compile the necessary information to complete necessary documentation that was being requested.

Hagerstown, Md

Assisted in updating product reference material, including Product Reference System (PRS), Users Guides and product procedures. Also responsible for bring products to market in a timely manner through commercialization.. Helped to develop and release the Unity application for the FD Terminals. I also helped to establish EuroPay MasterCard Visa (EMV) for First Data terminals in the United States. Other duties include, high-level support for our help desks, relationship managers and our internal and external bank partners and customers.

Hagerstown, Md

Assisted with the platform consolidations where I monitor and help facilitate combining various Front-end and Back-end platforms into two of the “GoFoward” platforms (Buypass and Nashville “North”). This includes making sure accounts are setup accurately (including all fees and billing). Monitoring transactions to ensure no errors occur. Also, monitor funding to ensure merchants received their settlements in a timely manner. Was responsible for successfully migrating 77,000 NonStop merchants over to the Buypass Platform. Assisted with migrating Costco and Trader Joe’s from the Paypoint platform to Buypass. Currently, I am working on the BAMS project whereas I am responsible for making sure accounts are setup and work with various areas within First Data and Bank of America to ensure that all data is accurate before conversion of accounts from TSYS to Nashville and/or Buypass.

Hagerstown, Md

Responsible for testing and development of new and upgraded POS applications and devices while working closely with Product Directors and the Product Development groups. This also includes implementing new process, such as CPO/ECA, Reg E, Gift Card Services, Compliance changes, etc. Perform testing on Risc6000 host code before it’s released into production. Maintain departmental trouble reports to ensure that issues are resolved in a timely manner. Also, I have 4 Certification Analysts that report to me. They are responsible for testing different processes and completing them on time with minimal to no defects.

Hagerstown, Md

Responsible for installing user software for bank partners of First Data. Other duties include training, testing and implementation of new software applications.

Hagerstown, Md

Assist in product and process testing to help improve services within Service Operations. Also, worked on the Year 2000 initiative by performing pre-Y2K testing on systems and products, preparing documentation on test results, preparing procedures for post-Year 2000 implementation on January 1st, 2000. Current projects include: Assisting with the FDC-Nashville Migration to the Risc6000, functionality testing of newer versions of CCSS, RMS, and CMS for FDC-Nashville, and benchmarking the feasibility of combining the POS and Customer Service Help Desks into one contact center.

Hagerstown, Md

Responsible for overseeing 199 customer service representatives. Provide and maintain adequate coverage 24 hours a day to ensure the service level agreements set forth by First Data Merchants Services bank partners. Other responsibilities include interviewing, employee evaluations, employee monitoring and coaching, corrective actions, and terminations.

Hagerstown, Md

Oversaw the setup of merchant accounts. Ensured that credit card terminal equipment was deployed in a timely and accurate manner. Maintained the service level agreements with all of First Data Merchant Services bank partners. Managed relationships between First Data Merchant Services and bank partners at an executive level. Performed departmental tours, scheduling, interviewing, employee performance appraisals, employee counseling, and terminations.

Hagerstown, Md

Migrated the customer service help desk from Nashville, TN to Hagerstown, MD. Assisted merchants and bank representatives via telephone regarding financial transaction terminals and peripherals. Trained customer service representatives and merchants on the use of credit card software for personal computers. Supervised employees in all aspects of the customer support department such as training issues, assisting with problem referrals, maintained adequate coverage as it pertained to call volume, and implemented company policies and procedures as they pertain to the department. Promoted to Deployment Support Manager.

Nasvhille, Tn

Maintained a communications database to ensure that merchants received the most cost effective and efficient means possible for utilizing their credit card terminals. Tested modem equipment before it was placed on production host computer systems. Promoted to Operations Analyst..

Nashville, Tn

Installed $$$ In The Bank Point of Sale software and troubleshooted for merchants, bank representatives, and sales reps in the utilization of Point of Sale PC credit card software via the telephone. Tested software updates and provided training and assistance to customer service representatives. Promoted to Communications Specialist.

Nashville, Tn

Assisted and trained merchants, bank reps, and sales reps with their credit card transaction equipment and peripherals via the telephone. Promoted to PC Product Support Specialist.