Kirk Hendricks Email & Phone Number

New York, United States

Q2 Business Capital is a boutique firm built on a legacy of success. We're not your typical lender. We ask, we listen, we think...we make more possible. Our elite team of partners is empowered to make decisions and devoted to delivering a world-class experience. I perform a critical role in support of the SBA Servicing and Portfolio Management Department

Lake Success New York United States

• Supports Underwriting and Business Development in strengthening relationships with clients
• Consult with the original Underwriter to obtain insight for analyzing the credit condition of the borrower and additional information related to the borrower relationship.
• Evaluate information including borrower’s financial statements and overall analysis of the credit condition of the borrower.
• As needed, consult with the original Underwriter to obtain insight for analyzing the credit condition of the borrower and additional information related to the borrower relationship.
• Handle all customer phone and correspondence inquiries
• Collection calls for all loans past due 0 – 90 days. Identify problems and inform Asset Management

Lake Success New York United States

• Supports Underwriting and Business Development in strengthening relationships with clients
• Consult with the original Underwriter to obtain insight for analyzing the credit condition of the borrower and additional information related to the borrower relationship.
• Evaluate information including borrower’s financial statements and overall analysis of the credit condition of the borrower.
• As needed, consult with the original Underwriter to obtain insight for analyzing the credit condition of the borrower and additional information related to the borrower relationship.
• Handle all customer phone and correspondence inquiries
• Collection calls for all loans past due 0 – 90 days. Identify problems and inform Asset Management

Jamaica, New York, United States

• Actively promoted and sold bank products and services with a focus on building new and maintaining existing business relationships, resulted in an increased customer base.
• Focused on core products, credit (e.g. Business Line Of Credit, Overdraft Protection, and Commercial Line of Credit), cash management, merchant services, and all business services.
• Recommended products and services to best satisfy business customer’s needs.
• Resolved a variety of complex client issues and reconstruction of accounts to maintain customer relationships efficiently.
• Responsible for business clientele retention, development and relationship management.
• Relentlessly maintained a robust database of prospects through cold calling, networking with business owners, and working closely with internal departments, resulting in achieved set goals.

N Valley Stream NY

• Identify and maximize new account sales and cross-sell opportunities
• Open accounts by matching customer needs to bank products and services
• Handle and resolve all customer service issues and problems
• Perform research and follow-up activities to ensure appropriate customer problem resolution
• Cross-sell additional products and services to develop and strengthen customer relationships
• Provide assistance, guidance and support to platform staff

N Valley Stream NY

• Identify and maximize new account sales and cross-sell opportunities
• Open accounts by matching customer needs to bank products and services
• Handle and resolve all customer service issues and problems
• Perform research and follow-up activities to ensure appropriate customer problem resolution
• Cross-sell additional products and services to develop and strengthen customer relationships
• Provide assistance, guidance and support to platform staff

Brooklyn, New York

• Develop and implement mechanisms and controls to ensure appropriate billing
• Establish, record in writing and implement appropriate billing policy procedures including procedures for billing activities
• Manage the processing of all personnel activities; performs performance evaluations; and initiates corrective-action plans when appropriate
• Regularly analyzes operational volume to determine appropriate staffing requirements
• Prepares and submits clean claims to various insurance companies either electronically or by paper through ePREMIS billing application

New York, New York

• Research and evaluate issues by analyzing problems; identifying the impact of problems or request; and recommending solutions
• Modifies existing programs to add or change features
• Supports users through training
• Run and test standard reports for internal needs
• Identify and implement process improvements to enhance project execution and success.