Q2 Business Capital is a boutique firm built on a legacy of success. We're not your typical lender. We ask, we listen, we think...we make more possible. Our elite team of partners is empowered to make decisions and devoted to delivering a world-class experience. I perform a critical role in support of the SBA Servicing and Portfolio Management Department

• Supports Underwriting and Business Development in strengthening relationships with clients• Consult with the original Underwriter to obtain insight for analyzing the credit condition of the borrower and additional information related to the borrower relationship.• Evaluate information including borrower’s financial statements and overall analysis of the credit condition of the borrower. • As needed, consult with the original Underwriter to obtain insight for analyzing the credit condition of the borrower and additional information related to the borrower relationship.• Handle all customer phone and correspondence inquiries • Collection calls for all loans past due 0 – 90 days. Identify problems and inform Asset Management• Responsible for reporting on the overall portfolio, including and not limited to assessing asset quality, stress testing, industry and market analysis, asset allocation, reserves and non-performing loan analysis.• Work on miscellaneous projects and initiatives related to either the credit functions or across the company as needed• Assist with various company audits as well as other project that may be assigned by Management• Cross Selling other Newtek services to a new or existing client with the belief of creating a partnership

• Supports Underwriting and Business Development in strengthening relationships with clients• Consult with the original Underwriter to obtain insight for analyzing the credit condition of the borrower and additional information related to the borrower relationship.• Evaluate information including borrower’s financial statements and overall analysis of the credit condition of the borrower. • As needed, consult with the original Underwriter to obtain insight for analyzing the credit condition of the borrower and additional information related to the borrower relationship.• Handle all customer phone and correspondence inquiries • Collection calls for all loans past due 0 – 90 days. Identify problems and inform Asset Management• Responsible for reporting on the overall portfolio, including and not limited to assessing asset quality, stress testing, industry and market analysis, asset allocation, reserves and non-performing loan analysis.• Work on miscellaneous projects and initiatives related to either the credit functions or across the company as needed• Assist with various company audits as well as other project that may be assigned by Management• Cross Selling other Newtek services to a new or existing client with the belief of creating a partnership

• Actively promoted and sold bank products and services with a focus on building new and maintaining existing business relationships, resulted in an increased customer base.• Focused on core products, credit (e.g. Business Line Of Credit, Overdraft Protection, and Commercial Line of Credit), cash management, merchant services, and all business services. • Recommended products and services to best satisfy business customer’s needs.• Resolved a variety of complex client issues and reconstruction of accounts to maintain customer relationships efficiently.• Responsible for business clientele retention, development and relationship management.• Relentlessly maintained a robust database of prospects through cold calling, networking with business owners, and working closely with internal departments, resulting in achieved set goals.• Booked $575,000 in business loans and 57 demand deposit accounts from January to December 2016.• Accurately analyzed customer financial information and recommended products to best serve customer and company's needs.• Engaged business customers to gain understanding of customer needs and identified cross sell opportunities that increased company's profitability.• Analyzed financial statements/tax returns to recommend appropriate supportable loan amounts for customer seeking business financing.

• Identify and maximize new account sales and cross-sell opportunities• Open accounts by matching customer needs to bank products and services• Handle and resolve all customer service issues and problems• Perform research and follow-up activities to ensure appropriate customer problem resolution• Cross-sell additional products and services to develop and strengthen customer relationships• Provide assistance, guidance and support to platform staff• Respond to inquiries accurately and expediently• Provide daily coaching and mentoring to enhance sales and service quality• Assist in monitoring and tracking sales results• Provide training and assistance to platform staff regarding complex customer accounts, services, problems and inquiries• Engage in all sales development activities (e.g., telemarketing and sales events)• Maintain a book of business for follow-up sales opportunities and teleconsulting efforts. • Effectively utilize contact management software to achieve sales and service objectives• Assist branch in deepening new and existing Workplace Advantage Banking relationships as Workplace Advantage Banking coordinator• Conduct Workplace Advantage Banking presentations• Schedule and attend Workplace Advantage Banking on-site visits

• Identify and maximize new account sales and cross-sell opportunities• Open accounts by matching customer needs to bank products and services• Handle and resolve all customer service issues and problems• Perform research and follow-up activities to ensure appropriate customer problem resolution• Cross-sell additional products and services to develop and strengthen customer relationships• Provide assistance, guidance and support to platform staff• Respond to inquiries accurately and expediently• Provide daily coaching and mentoring to enhance sales and service quality• Assist in monitoring and tracking sales results• Provide training and assistance to platform staff regarding complex customer accounts, services, problems and inquiries• Engage in all sales development activities (e.g., telemarketing and sales events)• Maintain a book of business for follow-up sales opportunities and teleconsulting efforts. • Effectively utilize contact management software to achieve sales and service objectives• Assist branch in deepening new and existing Workplace Advantage Banking relationships as Workplace Advantage Banking coordinator• Conduct Workplace Advantage Banking presentations• Schedule and attend Workplace Advantage Banking on-site visits

•Develop and implement mechanisms and controls to ensure appropriate billing •Establish, record in writing and implement appropriate billing policy procedures including procedures for billing activities•Manage the processing of all personnel activities; performs performance evaluations; and initiates corrective-action plans when appropriate•Regularly analyzes operational volume to determine appropriate staffing requirements•Prepares and submits clean claims to various insurance companies either electronically or by paper through ePREMIS billing application

•Research and evaluate issues by analyzing problems; identifying the impact of problems or request; and recommending solutions•Modifies existing programs to add or change features •Supports users through training•Run and test standard reports for internal needs•Identify and implement process improvements to enhance project execution and success.