Kirk Morrison Email & Phone Number

Mobile, Alabama, United States

United States

Greater San Diego Area

Zovio (formerly known as Bridgepoint Education)

Greater San Diego Area

The Vice President, Student Services (VP) provides leadership in planning, organizing and executing Student Services and Operations functions for Bridgepoint Education. The VP is responsible for the efficient and effective operation of all department functions within Student Services on behalf of all institutions Bridgepoint Education serves.Essential Job Duties:• Understand and strive to fulfill the mission and strategic plans of all institutions served in this role• Partner with constituents from all institutions served by Student Services• Effectively collaborate with external agencies associated with Student Services• Efficiently manage all Student Services and Operations third party vendor relationships• Ensure absolute compliance with all internal/external regulations, policies and procedures• Create and manage institutional strategy to fulfill the Student Services vision and mission• Develop and manage the Student Services operational budgets, forecasts, and resource allocation• Develop Student Services metrics and reporting aligned with best in class outcomes• Manage multiple projects leveraging effective interaction and coordination with all internal/external constituents• Ensure successful coordination, completion, and remediation of all Student Services audits• Consistently achieve or exceed Student Services expectations and objectives • Lead the recruitment, retention, and development of all departmental staffAdditional Job Duties (include but are not limited to):• Inspire and empower Student Services staff to maximize engagement and innovation • Continuously analyze operations in order to seek greater efficiency and effectiveness• Continuous professional development through participation in conferences, trainings, readings, and networking• Assumes other activities and responsibilities from time to time as directed

Initiates the development and implementation of advanced technological applications and web based interfaces for improved services, including but not limited to student information systems and workflow management for document imaging, new student admission, enrolment, matriculation, articulation and transfer credit evaluation and database, course inventory, grades, satisfactory academic progress, degree audit, degree conferral, honors, graduation, enrolment and degree verification, Clearinghouse SSCR reporting, deferment, enrolment verification and IPEDS data collection and reporting.- Organizes and administers the admission, articulation, transfer, matriculation, records, registration and graduation functions, in order to provide maximum service to students while ensuring efficient and effective workflow.- Oversees the development, implementation and monitoring of academic policies and procedures in compliance with regulations applicable to the higher education environment.- Conducted regular risk assessments and quality assurance reviews to evaluate compliance with requirements and to identify potential gaps in policies, procedures and business processes. - Establishes the strategic plan for the department and ensures the resources, processes and procedures are in place to ensure its success in conjunction with university-wide strategic planning and assessment. ACHIEVEMENTS: - Grew department from 50 employees supporting 20K students to over 200 employees supporting 90K.- Restructuring of Registrar office to reduce head count and increase employee productivity and efficiency.- On boarded document imaging software that created efficiencies and workflow improvements.

Greater Atlanta Area

To standardize procedures for the AIU campuses and online in order to ensure that an effective academic support structure is providing efficient and consistent academic services in the areas of admissions documentation, registration, academic records and graduation while safeguarding the accuracy, integrity, privacy and security of each student’s academic record.- Managed and support 6 AIU campuses located in Buckhead, Dunwoody, Houston, Los Angeles, South Florida, London, and Chicago (Online Campus) - Created and managed database of analytical reports that monitor, class sections, directed studies, retention, starts, faculty and all items related to academic costs.- Determined key quality assurance activities and methods to monitor them to ensure compliance with AIU and regulatory policies and procedures.- Worked closely with compliance to prepare and respond to internal or external audit findings and to correct individual and systemic issues that may be identified.- Developed and maintained effective linkages between Registrar duties and the needs of other functional areas, particularly Admissions, Retention, Re-entry, Student Finance and Career Services. ACHIEVEMENTS: - Resolved University finding from SACS related to an Integrity Violation (Security of Grades).- Created and managed University wide registration and retention tracking system for all ground campuses- Started the restricting plan of reducing all registrar staff on campuses to create one University system

Greater Atlanta Area

Developed and implemented divisional policies & procedures for academic records management for 15 Stanford Brown Institutes. Managed class registration, course management and term structure for division.- Coordinated with CEC corporate personnel to assure timely C2K updates for new program versions, schedules, start and dates, etc., with delegated authority from the divisional VP/Managing Director to approve school-requested changes in the above.- Tracked, monitored and contacted each campus regarding population, LDA’s, LOA’s and externship statuses to ensure schools remain in compliance.- Sought out and obtained sufficient personal training on C2K, academic and compliance policies, and technology-enabled tools to be able to use them, provide technical assistance, and provide training to others on their use.- Organized, supervised, and frequently conducted training on policies and procedures, utilizing videoconferencing, teleconferencing, Webex-facilitated, e-mail, and in-person training tools.ACHIEVEMENTS: - Transitioned academic leadership (DOA, Program Chairs, and Registrar) to CampusVue SMS.- Trained all academic leadership on use of new student and faculty online portal.- Redeveloped entire term structure at Dallas and Ft. Lauderdale campus to effectively to coordinate three education tracks (morning, afternoon, evening) and for new programs when campus was without Director of Education

Plantation And Weston, Fl

Previously responsible for lead management including supervision of front desk admissions staff. After the student was enrolled the DSM role was designated liaison between the student and peer departs such as tuition planning, registrar, and academic advising. This role was also responsible for running the weekly stitch meeting with admissions, tuition planning and scheduling to ensure the student is on track to start school.- Managed all new student files for each quarterly start in accordance with SACS regulations and acted as liaison between admissions and academic departments for completion of files within Campus 2000- Worked alongside VP and Directors of Admissions on leads, enrolments and starts.- Set up pre-registration, enrolment events and orientation sessions for Admissions.ACHIEVEMENTS: - Developed campus’s first single stitch report to include financial aid and registration information.- Created metric for designating highest quality lead to the appropriate admissions representative.- Coordinated and managed new student orientation events that produced high levels of productivity.- Won first customer service award for Weston campus based on servicing of new and continuing students.

Masters, Business Administration

Bachelors, Information Technology

Activities and Societies: Toastmasters International

Associates, Liberal Arts