- Provide technical support and troubleshooting for security systems, such as Gallagher.- Program and configure security systems to meet unique private and government client needs.- Collaborate with project managers, technicians, and other stakeholders to deliver project specifications.- Conduct system testing, diagnostics, and maintenance to ensure optimal performance and security.- Deliver technical guidance to end-users and internal teams to enhance system usability and efficiency.- Document technical procedures, configurations, and project details to maintain a knowledge base.- Provide remote support to swiftly resolve technical issues that arise during/after implementation.

Contracted to security industry companies to maintain and upgrade Gallagher Solutions within government organisations.Services included:- Delivered Gallagher Security Solutions end-user training.- Programming- Trouble-shoot large-scale networks- Liaised with clients and Project Managers to make their Gallagher system more efficient.- Streamlined card production service.

Promoted the company and conducted minor project management to directly support a group of government and commercial contracts. - Installed and upgraded security systems.- Resolved complex problems- Resolved networking issues- Act as a point of escalation for complaints and issues- Maintained a high standard of OHS, followed all safety procedures and created a safe work environment.

Serviced and maintained major commercial contract security systems including ANZ.