Kirk F. Email & Phone Number

Hired by DocsCorp for software support. Their applications include pdfDocs, compareDocs, cleanDocs, and contentCrawler. The software is marketed toward the legal sector specifically, as functions are especially useful for legal/clerical work.DocsCorp was purchased by Litera in April 2021.● Remote work position - Self-management and prioritization of tasks is a necessity● Knowledge management and documentation proved vital to effective email communication with technical… Show more Hired by DocsCorp for software support. Their applications include pdfDocs, compareDocs, cleanDocs, and contentCrawler. The software is marketed toward the legal sector specifically, as functions are especially useful for legal/clerical work.DocsCorp was purchased by Litera in April 2021.● Remote work position - Self-management and prioritization of tasks is a necessity● Knowledge management and documentation proved vital to effective email communication with technical professionals● Case management and documentation via NetSuite Show less

Managed Services Provider handling all IT needs for our clients.● Building, organizing, maintaining, updating, troubleshooting anything and everything from ISP to end user● Identifying business needs and creating solutions, then helping the users understand how to accomplish their goals with the available tech● Escalation of larger issues to Tier 2 support for further remediation● Tracking and documenting issues via Connectwise Manage ticketing system●… Show more Managed Services Provider handling all IT needs for our clients.● Building, organizing, maintaining, updating, troubleshooting anything and everything from ISP to end user● Identifying business needs and creating solutions, then helping the users understand how to accomplish their goals with the available tech● Escalation of larger issues to Tier 2 support for further remediation● Tracking and documenting issues via Connectwise Manage ticketing system● Tracking and documenting client environment, resources, accounts, etc via ITGlue documentation system● Remote support of users via Connectwise Control remote desktop● Ongoing efforts to support best practices and security improvements to client environments● Communicating changes and new systems to end users● User education and answering questions/concerns● On Call responsibilities for 24/7 coverage of client issues Show less

Cranberry Township, Pa

24/7 MSP offering remote support to customers● Shift work with other techs● Documenting work done for billing and tracking purposes● Maintaining support mailbox, phone systems, client and internal user requests● Working with management to meet requested goals and create documentation for known issues and client configurations

Greater Pittsburgh Area

Software company catering to the medical field, providing remote support to hospitals, EMS agencies, and national health programs across the country.● 24/7 phone support for external clients using company provided hardware and software, as well as internal users and contractors● Software provided included tracking of patients, emergency vehicles, available resources like beds or ventilators. disaster recovery tracking, medical billing systems● Documentation of issues and… Show more Software company catering to the medical field, providing remote support to hospitals, EMS agencies, and national health programs across the country.● 24/7 phone support for external clients using company provided hardware and software, as well as internal users and contractors● Software provided included tracking of patients, emergency vehicles, available resources like beds or ventilators. disaster recovery tracking, medical billing systems● Documentation of issues and resolutions via Jira ticketing system● Documentation of client environments and special cases via Confluence documentation system● 12-hour shift work with on-call assistance Show less

Tier 2 phone support for Comcast customers. Provided support with wireless networking equipment and connecting devices. Documented calls in ticketing system, created appointments for technical calls, advised customer on proper use of home networking equipment.

Greater Pittsburgh Area

First point of contact for new clients. Responsible for information gathering, documenting, and keeping the client up to date on progress being made. Trusted to work at own pace to solve problems and align hundreds of machines from dozens of clients to a single standard, which is then passed to DBAs and 24/7 monitoring team.

Greater Pittsburgh Area

First response for client issues ranging from connectivity, hardware, and software issues. Quickly and accurately act to resolve issues or begin the resolution process. Educate and involve other parties where such action is beneficial.