Kirk Kendle Email & Phone Number

Naperville, Illinois

• Establish contact with the customer within 4 hours after the claim is filed
• Assign Independent Adjusters to perform on-site inspections
• Review inspection reports to determine applicable coverages
• Analyze estimates to verify accuracy, request revisions if needed, then process payments to customers
• Draft correspondences, including Denial Letters, Reservation of Rights, Payment Letters, etc.

Warrenville, Illinois

• Obtained details of damages over the phone or via Facetime to estimate for repairs or replacement
• Empathized with customers throughout the claims process
• Negotiated contractor estimates and personal property values
• Utilized company approved vendors for emergency repairs, on-site diagnostics, and pricing
• Exceeded company goal for positive surveys for paid and unpaid claims for 2 years running

Downers Grove, Illinois

• Provided remarkable customer service throughout every interaction
• Diligently investigated all medical claims and determined reasonableness of treatment
• Collaborated with medical providers, attorneys and other insurance companies
• Actively coached and assisted teammates through the claims process

Aurora, Illinois

• Maintained a neat, clean, and organized store
• Mentored employees to improve their sales skills and approachability
• Performed daily product inventory counts and reported sales results to the district manager
• Exceeded company sales goals by more than double each week

West Chicago, Illinois

• Oversaw all store operations and monitored daily sales goals
• Trained current and new employees, and conducted interviews
• Achieved #1 seller position in the district for 30 weeks

Taylorville, Illinois

• Recorded seed sales transactions and oversaw warehouse inventory
• Fulfill sales orders and Organized up to 40 pallets of seed a day for efficient distribution to 30+ customers

• Streamlined assembly process by delegating tasks to 6+ employees
• Forecasted potential problems with bin assembly and prepared for subsequent steps
• Trained 10 new employees in specialized trades and power tool operation
• Collaborated with a team of 4+ employees to set large parts in place

• Developed and scheduled two major building events and ten floor activities
• Enforced residency rules and fines to 54 floor residents and 600+ building residents
• Documented, issued, and emailed supervisors 30+ disciplinary reports