Kirk Walker Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Proven Account Management Leader:Successfully managed and expanded enterprise-level accounts, achieving over 500k ARR in 2023.Established strong stakeholder relationships, tailoring solutions for client satisfaction and growth.Sales and Business Development Expert:Consistently surpassed sales targets with a track record of effective business development.Identified and capitalized on new opportunities within existing accounts, demonstrating negotiation prowess.CRM Proficiency:Proficient in Hubspot, Planhat, and Salesforce for customer interaction management.Implemented CRM strategies using Looker dashboards and QBR data for enhanced satisfaction and retention.Strategic Planner:Executed account plans, contributing to business objectives.Conducted market trend analysis and competitor assessments for growth opportunities.Effective Communication:Excellently communicated complex information verbally and in writing.Ensured internal teams met and exceeded customer expectations.Proactive Problem Solver:Addressed customer issues proactively, demonstrating quick and effective problem-solving.Collaborative Team Player:Collaborated seamlessly with cross-functional teams for flawless product and service delivery.Contributed to fostering a positive team culture.Seasoned Industry Expert:20 years in the hospitality industry, staying updated on trends through platforms like LinkedIn.Metrics and Analytics:Used data for KPI measurement and reporting.Possessed LinkedIn certifications in data science, applying metrics for informed decision-making.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Territory Account Executive in the Information Technology Industry.Working with Small, Medium and Enterprise businesses in achieving their objectives through the utilization of emerging technologies.- Building integrated solutions to maximize IT investments- Consolidating purchases so to optimize budgets- Building financial solutions to help in adoption of critical IT deployments- Maintaining customer base and existing relationships to highest level of satisfaction- Maintaining CRM databases with client information (Salesforce)- Managing the logistics of large projects involving hardware, software and professional services- Prospecting into new clients- Software License Management and compliance, warranty management

The Rec Room Roundhouse

Senior Operations Manager.Managed Service Department with a team of 85 serversAnnual revenue of 25 million in first year of operationsImplemented and executed policy and procedure for all RecRoom brand and service standardsExecuted a succesful post open training program with hands on development of employees to reach in house career goals (Server Assistants to servers, servers to Supervisors, and Supervisors to senior ManagementCollaborated with Senior Management on in house Events (price fixed menu development, banquets, and full Venue buyouts) with guest counts of 1200-4000Frequently teamed up with Corporate Marketing in product, brand, and entertainment promotion

Server/Floor supervisor - committed to high sales and corporate standards, hands on involvement in both back and front sides of restaurant combined with excellent customer service and sales Responsibilities • Coordination of up to 18 servers in restaurant with capacity of 200 total seats. • Supported Kitchen operations as a lead expeditor. • Executed operations with daily revenues of $25,000-$50,000. • Excelled in customer service for high-end clients and VIP guests which include: Toronto Maple Leafs, Miami Heat, and the Prime Minister of Canada. • Frequent lead for onsite catering and promotional events

642 Bloor Street Toronto Ontario Canada

Responsibilities • Estimate and manage food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages • Assess and direct the appropriate cleaning of kitchen and dining areas to comply with sanitation standards, and keep appropriate records • Manage and monitor staff and customers to ensure compliance with health and safety standards and liquor regulation • Select/create highly successful menu item, assign prices based on cost analysis and monitor food preparation and methods • Manage budget and employee records, prepare payroll, reconcile and pay bills, and/or monitor bookkeeping records • Daily reconciliation of receipts with sales, deposit of receipts, and lock up of facility at end of day • Recruit, hire, and oversee training for staff • Schedule work hours for servers and kitchen staff • Manage and Resolve customer concerns/complaints regarding food quality or service • Use specialized computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks related to general management of the operation • Check quality of deliveries of fresh food and baked goods and meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items • Manage and arrange for maintenance and repair of equipment and other services Accomplishments • Redesigned and created new kitchen and operating procedures • Increased Liquor to food ratio by five percent during month of February, 2015 • Met labour control goals within one month of employment • Promoted to General manager within two weeks of employment • Implemented several profitable and successful sales incentive programs

Kitchen Responsibilities  responsible for all areas pertaining to the kitchen, which includes food cost management, labor management, quality control, and health & safety issues  Hiring, training, and coaching of kitchen staff as per guidelines of the company  responsible for overseeing maintenance of all equipment used in the kitchen Front of House Responsibilities  Have a thorough knowledge of the restaurant  Delivered professional, courteous, and efficient service to our guests  Greeted guests and built rapport by asking questions and initiating conversation  Offer suggestions by using suggestive selling techniques (daily specials, cocktails, appetizers, entrees, desserts, and after dinner beverages)  Followed the established table service procedures  Train and guide other Servers as requested by the Manager

Business, Management, Marketing, And Related Support Services

High School Diploma