Kirsti Laasio Email and Phone Number
Hello hello! Happy to get connected with you. I am an experienced CX Management professional with an international background and demonstrated history of growth success scaling companies going global. My experience and skills: * Profound Customer centricity and experience management expertise.* 20 years of experience in Leadership, Business Development, Marketing, Brand Building, Product Portfolio Management and Value creation in the Tech industry for both B2C / B2B.* Leading succesfully companies in their internationalization process and going global,* Strong understanding of customer needs in both B2B and B2C environments: developing the customer promise and loyalty in global and local context.* Board professional and Advisor.* Mentor.* Pioneer in Wearable technologies branding.* Managing successfully business opportunities by turning these into commercial success cases in the omnichannel environment. * Strong cross-functional team leadership skills, approachable, diligent and firm decisionmaker yet easy-going. * Systematic way of working and managing broad variety of interfaces with ease. * International experience and working in various cultural business environments.
Omnigym
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Ceo Chief Executive OfficerOmnigym 2022 - PresentLeading the OMNIGYM GROUP towards global growth and success. Omnigym is revolutionizing the traditional gym workout by bringing efficient, effective and safe training outdoors without compromising the training experience - for all locations, for all people, all year round. -
Investor, VaikuttajaomistajaBonfire Agency Oy 2022 - PresentHelsinki, Southern Finland, FiFinlands first thought leader agency Bonfire Agency and book publishing company Bonfire BooksSuomen ensimmäinen ajatusjohtajuustoimisto Bonfire Agency laajentaa toimintaansa bisneskirjallisuuden kustantajaksi. Bonfire Books on uuden ajan kirjakustantamo, joka osaltaan myllää kustannusalaa ja tuo mukanaan uusia tapoja tehdä. Bonfire Books haluaa olla tulevaisuudessa Suomen paras toimija bisneskirjallisuudessa, niin lukijoille kuin myöskirjailijoille.Bonfire Booksin kasvua vauhdittamaan otettiin mukaan viisitoista vaikuttajaomistajaa, jotka oman alansa ajatusjohtajina tuovat vankkaa kokemusta ja pääomaa Bonfiren ekosysteemin laajentamiseen, jonka uusin sanansaattaja Bonfire Books on. Heistä kaikki ovat olleet mukana Bonfire -yhteisössä jo aiemmin ja julkaisseet sisältöjään Bonfire.fi -bisnesmediassa.Bonfiren uudet vaikuttajaomistajat ovat:Christina Forsgård, Pia Hautamäki, Kai Kaasalainen, Elina Koivumäki, Kirsti Laasio, Timo Lappi, Panu Luukka, Tuomo Rantanen, Niina Ratsula, Mika Sutinen, Riikka Tanner, Camilla Tuominen, Pekka Walkama, Pauli Waroma ja Juho Toivola. -
Board MemberBoardman Oy 2021 - PresentHelsinki, FiSupporting and advising growth companies on their way to success.Boardman Grow focuses on developing board performance, competencies, leadership and entrepreneurship capabilities in Finnish growth companies. The members of the network are encouraged to share experiences and practices of their business success’ and challenges.Advising growth companies on their path going international, developing customer centric strategies and having the best talent on board. -
Author, Co-FounderB2B Asiakaskokemus 2020 - PresentPublished Author of ’Success is based on Customer Experience - a Guide for B2B Leaders’ and Co-founder of the B2B Asiakaskokemus community.In Finnish:’Menestys syntyy asiakaskokemuksesta - B2B-johtajan opas’ -kirja julkaistu 03/2021Suomalaisten B2B-yritysten tuotteet ja palvelut ovat maailman parhaimmistoa. Menestykseen vaaditaan kuitenkin tänä päivänä enemmän. Asiakkaan odotukset yhteistyökumppaneille kasvavat koko ajan – yhteistyön pitää olla helppoa ja sujuvaa, tarjottujen ratkaisujen tulee olla asiakkaan tarpeisiin sopivia ja arvoa tuottavia, ja yhteistyön pitää parhaimmillaan synnyttää kokemuksia. B2B-asiakkaiden kokemukset syntyvät luontaisesta kiinnostuksesta, annettujen lupausten lunastamisesta sekä onnistumisen tunteista, jotka sitouttavat asiakkaan yritykseen. Yritykselle lojaalit asiakkaat puolestaan tuovat kasvua, kannattavuutta ja kassavirtaa.Asiakaskokemuksen rakentuminen B2B -ympäristössä on monimutkaisempaa kuin kuluttajabisneksessä. Kokemus syntyy usealla eri tasolla ja odotukset ovat usein sidottu tehtäviin. Kuitenkin myös yritysten välisessä liiketoiminnassa asiakas on ihminen ja kokemus syntyy ihmisten välisessä kanssakäymisessä. Kirja kuvaa B2B-asiakaskokemusta moniulotteisesti ja antaa käytännön työkaluja sen kokonaisvaltaiseen kehittämiseen. Aihetta lähestytään usean eri teeman kautta aina strategiasta kulttuuriin, asiakasymmärryksestä mittareihin, teknologiaa ja tulevaisuuden mahdollisuuksia unohtamatta. Yritysesimerkkien kautta teoria muuttuu konkretiaksi ja arkeen vietäviksi ideoiksi.Kirja ilmestyi maaliskuussa 2021, Alma Talent -
Executive AdvisorXperience Management 2019 - PresentBoard Member and Executive as a Service:Advising and enabling international growth as well as change management including CX strategies, customer- and people centricity, go-to-market and growth execution plans for various companies with the focus on going global including internationalization.
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PartnerHappyornot 2014 - PresentTampere, Pirkanmaa, Fi -
Cxo, Chief Customer Experience OfficerHappyornot 2018 - 2020Tampere, Pirkanmaa, FiThe purpose of my job was to drive fast company growth by steering the development of a customer need based, competitive product portfolio that delivers outstanding and valuable customer experience through various HappyOrNot touch points. As a CXO I have been driving the organization to work together for optimum customer experience delivery. The objective was to create persistent focus on the customer in the actions we as a company were taking including also influencing the cross-functional agreement on how to deliver best value to customers. My mission was to make customers happier - one Smiley at a time! -
Vice President, Business Development And Global Marketing, Product ManagementHappyornot 2014 - 2018Tampere, Pirkanmaa, FiI have been part of making HappyOrNot the global leader of real-time customer & employee feedback data and analytics. Improving customer and employee experiences of client companies is key in my role. My main responsibilities included steering the fast company growth with business development strategies and a strong international expansion focus. One of the major achievements is the recognizable and strong HappyOrNot brand. I have set up global marketing capabilities with constant lead generation flow. Establishing the Product Management function with viable business targets as well as ensuring a positive Customer Experience are managed by myself too. -
AdvisorBettermeno Health 2021 - Jun 2023As an advisor supporting and advising the founders and leadership team on customer-centricity and growth. -
Board Member, AmbassadorEuropean Customer Experience Organization (Ecxo) 2021 - Dec 2022Munich, Bavaria , DeAt the ECXO we seek to bring together leaders and organisations, operating in Europe and beyond, so that they can share knowledge, best practice, insights, tips and lessons with a view to raising the collective experience and develop the European approach for Customer Experience in order to support growth.The main objectives of my work are:- To help businesses understand how they can generate growth by enhancing their customer and employee experience- To promote the value of becoming a more human centric organizations and an understanding of how to achieve that- To nurture a mindset of customer and employee excellence across European Community countries- To improve the overall level of understanding and education in the domain of customer and employee experience.The ECXO is an open-access community of leaders and organizations committed to working and evolving together to raise the collective customer and employee experience across Europe and beyond. -
Advisor To The BoardIntegrata Oy 2020 - 2022Tampere, Pirkanmaa, FiAs an Advisor to the board and management I was supporting and helping the company to grow. Integrata is providing top class HR as a service and full-service payroll and workforce management. -
Director, Global Channel / Executive Management Team MemberPolar Electro Oy 2012 - 2014Kempele, FiLeading the global brand development for the pioneer in wearables technology. Additionally I was having theresponsibility in leading and developing sales channel footprint for increased results.- cross-functional product packaging improvement, - guiding and supporting subsidiaries and resellers with efficient retail strategies and presence- ensuring an improved customer experience across all touch points,- led B2B marketing and product activities to secure growth across all Polar business units- establishing shopper marketing activities and implementing actions for increased customer satisfaction.Member of the executive management team -
Director, Group Brand Management / Executive Management Team MemberPolar Electro Oy 2009 - 2014Kempele, FiGlobal custodian of the brand and member of the executive management team:- leading go-to-market planning and launch activities in various channels to meet global + local objectives, - steering worldwide operations of brand and operational harmonization,- change management leadership: towards a market driven company, - implementing an improved customer journey thinking throughout the entire company, - developing a better customer experience across all touch points, - initiating a stronger customer relationship management for increased customer satisfactionloyalty and equity, - involved in corporate development actions for cross-functional cooperation and formulating the marketing strategy. -
Director, Market SupportPolar Electro Oy 2008 - 2009Kempele, FiI had the responsibility of - developing and steering 26 subsidiaries market operations & product portfolio management including customer communications,- leading the market intelligence function,- re-thinking and revitalizing the marketing organization by bringing new levels of accountability, productivity and creativity -
Director, Sports Product CategoryPolar Electro Oy 2005 - 2007Kempele, FiGroup level Product Portfolio Management for Sports product category including responsibility of the business unit strategy: - commercial growth responsibility, - overseeing business unit sales and forecasting, - formulated market entry and product strategies including pricing structures,- leading the product management team as well as productization from concept ideas to mass production,- overall portfolio responsibility for the entire product lifecycle- launched WORLD’S FIRST wearable activity tracker -
Product Segment Manager, Outdoor SportsPolar Electro Oy 2002 - 2004Kempele, FiProduct portfolio development:- established a new business segment with the focus on defining the customer promise and customer communications platforms, - responsible for business targets and profitability, pricing - product portfolio development (including HW and SW integration) and product management- R&D project interface development -
Business ManagerSonera 2000 - 2002Responsible for establishing MMS services as a business unit in Sonera Zed including product marketing and portfolio management:- creating a commercially viable strategy, - development of a cost efficient and high revenue service offering, - business development -
Marketing ManagerSuunto 2000 - 2000Vantaa, Uusimaa, FiComprehensive product marketing responsibility of the newly established Wristop Computer category as well as for the precision instruments:- global activities planning and implementation, - marketing communications development and execution- leading subsidiaries and global go-to-market activities- INVENTOR of the Wristop Computer category
Kirsti Laasio Skills
Kirsti Laasio Education Details
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Universität PassauDipl.Kuwi -
Management Akademie MünchenGermany -
Ikf Institut Für Kommunikation Und FührungSwitzerland
Frequently Asked Questions about Kirsti Laasio
What company does Kirsti Laasio work for?
Kirsti Laasio works for Omnigym
What is Kirsti Laasio's role at the current company?
Kirsti Laasio's current role is CEO // Partner // Advisor // Board Member // Investor // Mentor // Keynote Speaker // Author.
What schools did Kirsti Laasio attend?
Kirsti Laasio attended Universität Passau, Management Akademie München, Ikf Institut Für Kommunikation Und Führung.
What skills is Kirsti Laasio known for?
Kirsti Laasio has skills like Product Marketing, Product Management, Brand Management, Marketing Strategy, Marketing Management, Leadership, Marketing Communications, New Business Development, International Marketing, B2b, Product Development, Business Development.
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