- Collaborated closely with the ERP team, providing expertise in the following areas:- Change Request and User Access Management:- Spearheaded efforts to enhance Change Request Management and User Access Management within the ERP system.- Administration of SysAid# and its diverse functionalities, including:1. Creation of new user accounts2. Disabling accounts3. Revoking access4. Managing access rights5. Handling user status for departing employees (Leavers)6.… Show more - Collaborated closely with the ERP team, providing expertise in the following areas:- Change Request and User Access Management:- Spearheaded efforts to enhance Change Request Management and User Access Management within the ERP system.- Administration of SysAid# and its diverse functionalities, including:1. Creation of new user accounts2. Disabling accounts3. Revoking access4. Managing access rights5. Handling user status for departing employees (Leavers)6. Ensured smooth transitions for employee transfers.- Made significant contributions to ITGC/GITC Audit, addressing critical aspects to ensure compliance with best practices and security protocols.- Managed JIRA effectively:1. Demonstrated proficiency in JIRA administration and management.2. Contributed to streamlined workflows and efficient project tracking.- Expertise in Supply Chain Management. Show less

- Oversaw project quality and client deadlines through collaborative efforts with staff to ensure project adherence.- Identified communication channels to establish a roadmap for information distribution.- Executed multiple tasks concurrently to enhance project efficiency.- Provided exceptional administrative support to office staff, fostering excellence in office operations.- Documented project changes in the system with detailed notes to facilitate stakeholder access and… Show more - Oversaw project quality and client deadlines through collaborative efforts with staff to ensure project adherence.- Identified communication channels to establish a roadmap for information distribution.- Executed multiple tasks concurrently to enhance project efficiency.- Provided exceptional administrative support to office staff, fostering excellence in office operations.- Documented project changes in the system with detailed notes to facilitate stakeholder access and analysis of vital information. Show less

- Orchestrated presentations for both customers and project stakeholders, outlining project scope, progress, and outcomes.- Oversaw numerous projects from initiation to completion by effectively prioritizing tasks and assigning responsibilities.- Monitored project hours and expenses to uphold project timelines and fiscal constraints.- Fostered transparent communication by providing regular project status updates to clients.- Established and maintained job files for each project,… Show more - Orchestrated presentations for both customers and project stakeholders, outlining project scope, progress, and outcomes.- Oversaw numerous projects from initiation to completion by effectively prioritizing tasks and assigning responsibilities.- Monitored project hours and expenses to uphold project timelines and fiscal constraints.- Fostered transparent communication by providing regular project status updates to clients.- Established and maintained job files for each project, ensuring data accuracy and accessibility.- Conducted quarterly project reviews to ensure congruence between project objectives and available resources. Show less

- Facilitating the creation of user manuals, training materials, and other necessary documents to ensure seamless implementation.- Proficient in organization and multitasking.- Skilled in documentation management and proficient with project management tools.- Performing post-project assessments to discern both successful and unsuccessful project components.

- Formulating comprehensive customer care protocols for adherence by all customer care personnel.- Evaluating customer data and communications to refine customer care strategies.- Educating customer care staff on service protocols.- Cultivating rapport among customer care team members to optimize team efficiency.- Supervising customer and staff interactions through client relationship management software.

- Focusing on delivering Information Technology products and services.- Targeting international clientele through bidding platforms such as Upwork and PPH.- Collecting client requirements through chat or calls.- Developing feature lists.- Engaging with the assigned Project Manager to discuss project requirements.- Coordinating presentations for clients and team members to outline project scope, progress, and outcomes.- Monitoring hours and expenses to ensure project… Show more - Focusing on delivering Information Technology products and services.- Targeting international clientele through bidding platforms such as Upwork and PPH.- Collecting client requirements through chat or calls.- Developing feature lists.- Engaging with the assigned Project Manager to discuss project requirements.- Coordinating presentations for clients and team members to outline project scope, progress, and outcomes.- Monitoring hours and expenses to ensure project adherence to schedule and budget. Show less