Assisted Claimants with their filing for benefits when unemployed.

Assisted with completing tax filing from start to finish and answered questions. Communications with tax filers were via phone, live video calls and chats.

• Matched helpers with routes that needed help for the day• Coordinated times and meet points with drivers to communicate to helpers• Communicated with Center Manager about the number of driver helpers put out for the day or if there was an issue that needed to be resolved• Collaborated with HR for recruiting helpers in different locations• Utilized software to lock in driver helpers once confirmed• Distributed UPS vests for the season and collected once season was over• Collected time cards for helpers hours

• Assisted in implementation of the community development recovery plans• Assisted in FEMA reimbursement for county expenditures • Utilized AS400 to obtain necessary documentation• Supported for projects identified in the community-development recovery plan• Coordinated with Long-Term Recovery Group to assist citizens

• Transition for closing of facility with 80 + employees• Filed unemployment (SCBOS) during times of curtailment• Point of contact for benefit portability and negotiated rates• Coordinated job fair and unemployment meetings • Filed unemployment for employees that were in curtailment• Reviewed and approved FMLA, Personal leave, Short-term, and long term • Provided HR advice and support to line managers and employees • Explained procedures and policies as it related to HR• Completed payroll (ADP), absence recording, and coaching recording• Completed onboarding and orientation processes with new employees (E-verify) and I-9• Worked remotely when needed sending out communications through emails and phone calls• Recruited and screen applicants for employment• Maintained organized filing• Assisted employees with job searches during closing

• Conducted New Hire Orientations• Updated Employee Personnel Laws when needed• Managed the employee badging system • Managed employee company travel arrangements • Managed accounts payables and receivables• Managed employee uniform program for 300+ employees• Conducted random drug tests• Informed employees of employee engagement announcements and communications• Risk management for PPE and safety training • Coordinated all lunches and events

Single point of contact for customers applying for a retention or liquidation option• Knowledgeable about investors; FNMA, FHLMC and private investor guidelines• Reviewed documentations for borrower's files for completion prior to going to underwriting• Attended trainings & meetings to assist peers with implemented changes• Occasionally made outbound calls to attorneys communicate decisions

• Assisted customers with both personal and business accounts transactions• Developed lasting professional relationships with customers• Maintained balanced till and expected banking operations