Kish Dill Email & Phone Number

Foster City, California, US

In July of 2024, LogRhythm acquired Exabeam and assumed the Exabeam brand name.As the Chief Customer Officer, I am responsible for driving customer success strategies and ensuring our customer achieve maximum value from our solutions. My organization includes Services, Training and Enablement, CSM and renewals. My success is measured by increased customer.

• Building enterprise software products customers love and driving adoption and customer success.Responsible for the overall vision, strategy, and execution of our product roadmap. Key accomplishments include:
• Built a robust Product Management organization and processes including Value Stream Management, Product Council, and Customer Advisory Board
• Established a quarterly GTM (Go To Market) cadence of product releases providing predictably value to customers every quarter for 10 quarters in a row without missing a date.
• Launched a new enterprise SaaS Security Operations Platform with revenue growth of 114% YoY.
• Simplified the product portfolio by sunsetting two underperforming products
• Lead M&A strategy and activities

Foster City, California, US

• Responsible all post sales customer activities including Professional Services, Technical Support, Training and Enablement, CSM/renewals. Accomplishments include:
• Building a modern CSM (Customer Success Management) organization including customer segmentation, a defined customer journey, and robust renewals process and reporting
• Established customer health metrics to help predict risk and customer churn
• Improved PS utilization from 45% to 70%
• Launched innovative services offerings, moving away from one time T&M services to annual recurring subscription (ARR) services.
• Improved Services margins from -30% to 28%

Foster City, California, US

Responsible for enabling customers around the world to successfully implement, adopt, and use the LogRhythm platform to protect their networks and organizations from damaging cyber threats. This includes world wide responsibility for: - Professional Services - Managed Services - Customer Support - Technical Training (LogRhythm University) - Partner.

Foster City, California, US

• Responsible for leading the following organizations: Professional Services in EMEA, & APJ, Global Training (LogRhythm University), Partner Enablement, and global Service Operations.
• Lead and managed the professional services teams in the UK, Europe, Dubai, and Singapore
• Developed financial and operational KPI's and established quarterly business reviews to help mature and manage the professional services organization based on financial goals and objectives
• Drove capacity model planning to accommodate 30%+ growth
• Created and rolled out a Partner Enablement program to help partners become self-sufficient in delivering service around the LogRhym platform
• Lead the global LogRhythm University training organization

Pleasanton, California, US

Managed the professional services business operations team, including an off shore technical team of ~120 people, with the goal to improve profitability by driving key metrics such as utilization, productivity, revenue/expense, and project performance. Key initiatives included implementing NetSuite's OpenAir Professional Service Automation (PSA) tool.

Munich, Bavaria, DE

Led the North American Professional Services and PMO organization with annual revenue of $100M+ ($32M of PS revenue) and ~100 direct employees to deliver enterprise communication software and services that bring voice, video, screen sharing, messaging, and file sharing into a single view across any devices that enhances team collaboration and productivity..

Munich, Bavaria, DE

• “Chief of Staff” for the SVP of Services to drive all operational functions of the North America Services organization (approximately 600 direct employees and $250M of revenue). This included forecasting.
• Restructured the maintenance renewal process, consolidated organization responsibility, and increased visibility through KPI’s. Resulted in an increase in maintenance contract renewal rates from 84% to 90% and.
• Structured and led negotiations of a $15M managed services outsourcing partnership that transformed our field service delivery organization to a variable cost model.
• Created a company wide Customer Satisfaction program based on closed loop communication, simple yet relevant surveys, centralized tracking, and 100% follow-up on all negative scores/ comments. Increased customer.
• Organized, prepared, and delivered quarterly business review updates to CEO

Munich, DE

Responsible for the $40M Western Region business operations organization including 120+ people in project management, implementation, consulting, and ongoing customer lifecycle support of VoIP communication solutions.

Munich, DE

Grew the Professional Services year-over-year revenue by 60% while increasing billable utilization from 45% to over 85%.

Munich, DE

Managed a team of product managers responsible for a enterprise software product portfolio products for Contact Center and CRM software suites, email management, and web collaboration as well as speech enabled IVR, Work Force Management, and Quality monitoring partner products.

Munich, DE

Launched several global enterprise software applications.

Boston, MA, US

Member of the GE Corporate Technical Leadership Program (TLP), consisting of cross-functional rotation assignments, technical skills development, and leadership training.

Ms, Engineering Management

Bs, Mechanical And Nuclear Engineering