Kishore Deb Email & Phone Number

Mannheim, Baden-Württemberg, Germany

Design the end to end Service process architecture in SAP S/4 HANA Service for the Diagnostics Instruments. This includes case management and work order handling process in SFDC, Service Order, Service Confirmation, Integration with procurement for Spare Parts, Service Billing, Reporting and the management of Service Contracts.Roles & Responsibilities- Budget and Forecast management for IT resources.- Closely manage the key business stakeholders.- Work closely with the Commercial Enterprise Architects to build the future service process architecture.- Plan and execute the Fit to Standard / Fit to Template Workshops- Collaborate with the SAP Product team to influence the SAP S/4 HANA Product Roadmap. - Collaborate closely with the upstream CPQ (Conga) team, CRM (SalesForce Service Cloud and ServiceMax) team and other SAP teams to build the end-to-end after sales service Processes.

Mannheim, Baden-Württemberg, Germany

Provide consulting and global best practice solutions to manage the complete service management back office processes for the sales affiliates. This includes Service Billing, Spare Part Management and Service Reports in SAP.Roles & Responsibilities - Lead projects (IT) in the service management area for global functions and affiliates.- Manage offshore and onsite contractors for project and enhancement deliverables- Collaborate closely with the CRM (SalesForce Service Cloud and ServiceMax) team and other SAP teams to support the end-to-end after sales service Processes in SAP ECC.

Frankfurt Am Main Area, Germany

Responsibilities:- Run SC leverage reviews in European markets to help business in improving CS KPI's by introducing New Functionalities/ processes.- Manage the portfolio of projects in Customer Service.- Provide SAP expertise to the business for their initiatives like OSA

Frankfurt Am Main Area, Germany

Role: Business Consulting & Leveraging GLOBE (One of world’s largest SAP implementation project - Nestlé worldwide Global Excellence project).Responsibilities:- Run projects for different European markets in areas like EDI & Co-Managed and Vendor Managed Inventory.- Run operational reviews to find area's where business can improve efficiency by leveraging GLOBE.- Run improvement projects in the Water's business focussing on Returnables ( Empty bottles, Crates and Pallets).

Kolkata Area, India

Was part of IBM support team for world's largest food and beverage company, Nestle. Mainly working on incident fixes.

Kolkata Area, India

As part of my MBA internship, I did a Six-Sigma project on Incident Reduction in the area of SAP FICO for a large MNC.

Mba, Systems & Marketing

B.E, Computer Science & Engineering