I’m an Enthusiastic and Results-oriented Quality Analyst with over 2.5 years of expertise in a fast paced SaaS start-up with quick application development life cycles. Achieved company-leading improvement metrics (99.95%) based on quality assurance scorecard, and helped reduce customer support workload by 35%.• Good knowledge of Manual testing, Automation testing, SQL, API Testing.• Familiar with agile/scrum methodologies.• Having sound knowledge on Software Development Life Cycle and hands on experience with testing tools like Selenium, Jira, Postman etc.• Writing test plan, documenting test strategy, creating test case, managing and maintaining the test case in tools, executing test cases, logging defect, following defect life cycle etc. are key points of my hands on.