Kit Phillips Email & Phone Number

Columbia, South Carolina Metropolitan Area

Blythewood, South Carolina, United States

Delivered new hire training and certified over 800 site personnel collectively as well as ongoing training of contact center staff to include customer service representatives, lead customer service representatives, supervisors, workforce operations, and suitability staff which totaled 6,290 hours of training site-wide at a United States Census Bureau Census Questionnaire Assistance contact center.As part of training staff, facilitated virtual instructor-led training, held weekly team meetings, and remedial training ad hoc using Adobe Connect to assist with social distancing procedures due to Covid 19, resulting in 461,226 inbound calls handled, 779,058 total outbound calls during coverage improvement campaign; and total hours worked for inbound and outbound calls 92,775 resulting in a 97% performance standard for quality and adherence site-wide.Conducted ongoing quality assurance audits using Calabrio to identify performance issues, suggested remedial training or coaching for personnel not meeting performance criteria in training or on the floor for the purposes of expected quality assurance and adherence goals and used SharePoint to track ongoing remedial training to plot improvement.Identified threat calls for the protection of field enumerators.Monitored a virtual call center floor ad hoc to practice social distancing during the outbreak and subsequent increase of cases of Covid 19; answered questions raised by customer service representatives; aided in escalated calls or threats.

Columbia, South Carolina Area

Developed and maintained relationships with students consistently monitoring progress and student success in urban public schools.Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.Updated attendance, grades and other required documentation.Cultivated positive relationships with parents and students.Mentored, tutored, and instructed students in need of additional support.Designed dynamic projects based on lesson plans, optimizing student experiences and success. Directed group activities to promote immersive, play-based learning.Kept detailed records of student progress, attendance and assignments using Microsoft Outlook and Power TeacherBuilt and strengthened positive relationships with students, parents and teaching staff to enhance student learning and classroom success.

Columbia, South Carolina Area

Developed marketing goals and plans for a multi-functional medical office.Identified and maintained business relationships with over 75 State and Federal human resource professionals throughout the Columbia area to create/and or enhance current employee health and wellness programs to promote morale, decrease absenteeism, and reduce on the job injury.Assisted agencies with compliance of OSHA guidelines.Conducted wellness surveys for employees of State and Federal agencies and recommended a medical course of action for further evaluation from a medical professional for employees seeking assistance with their health needs.Scheduled, maintained, and tracked events six weeks out.Conducted lectures to employees on specific health and wellness topics.08/2017 to 11/2018 Columbia, SC Provided a weekly measurement of marketing success or areas needing improvement to Doctor with the use of graphs.Placed weekly goals to areas needing improvement and implemented as needed.Increased booked to showed patient percentage from 0% to 50% within the first two months of hire, and maintained a steady booked to showed patient percentage.

Oahu, Hi

Performed as a background extra in television to include Hawaii 5-0 and a commercial for a local bank in Hawaii (American Savings Bank)Maintained a good rapport with directors and casting services by reporting as instructed and promptly Prepared for productions with apparel as instructed via agency phone recordingrequired to manage scheduling of commitments with flexibilityPerformed alongside well-known actors, including Grace Park and Dennis Chun Stood in specific places on set according to the director's orders.Responded to and regularly checked in with emails from Casting. Remained in communication with personal agency.

Fort Leavenworth, Ks

Played a pivotal role as printing support liaison for the Center for Army Lessons Learned throughout the procurement of printed classified official materials and publications for soldiers to use when downrange during combat operations.Held an interim security clearance for this position.Assumed full responsibility in evaluating printing specifications for publications and forms as well as a wide variety of unclassified printing, bidding, and photographic reproductions and other related materials to army-wide publications.Provided classified materials to remote areas with difficult tracking systems as needed for combat or classified conferences in undeveloped countries.Ensured quality customer service by providing responses and addressing problems that occurred during production and delivery.Maintained inventory of entire production warehouse of classified publications.