Kit Phillips Email & Phone Number

Grand Saline, Tx, Us

Raleigh, North Carolina, United States

Under the general direction of an operations manager, responsible for providing well defined services to patients, providers and cargivers. Performed interactively with patients and their healthcare providers to complete enrollment activities, answer basic program inquiries, and assisted with coordinating access to therapies through the patient’s healthcare provider.Primary Duties and Responsibilities:Billing a coding supportClaims assistance, tracking and submissionPrior authorization assistance and trackingCoordination of benefitsBenefit verification result callsWelcome callsAdvanced alternate coverage researchAppeals/DenialsIntakes and reports adverse events as determined - Provided exceptional customer service to internal and external clients; resolved any client requests in a timely and accurate manner; de-escalated complaints accordingly. - Established as a regional expert regarding payer trends and reported any reimbursement trends/delays to the management team (e.g., billing denials, pricing errors, payment, etc.) - Processed any necessary correspondence - Coordinated with internal and external service providers to ensure services were performed in accordance with program policy and within expected service level agreements (SLA). - Maintained confidentiality regarding all patient sensitive information - Performed problems of moderate scope where analysis of data required a review of a variety of factors. Exercised judgment within defined standard operating procedures to determine appropriate action. - Required to be self-motivated, working from a queue (phone or system), and expected to perform work in accordance with defined standard operating procedures. Management monitored queues and provided active feedback as required. - Performed related duties as assigned, could include well-defined services generally performed by other program representatives (e.g., benefit verifications and PAP determinations).

United States

I educated borrowers on ever changing policies and procedures for the Public Service Loan Forgiveness Program and Biden-Harris Debt Relief Program. I assisted buyers with responses for dealing with predatory/fraudulent higher learning institutions and with obtaining credible federal or state aid for higher education. Additionally I guided current and potential borrowers through the FAFSA® application process, educated callers with regard to school policies about student aid.Some key achievements:- Consistently achieved 100% quality assurance adherence score by reviewing scores and making adjustments as necessary.- Successfully assisted 99% of borrowers without transferring to colleagues or other departments by providing updated information with regard to debt relief and student loan forgiveness.

United States

I provided information to borrowers requesting the status, activity, and payment and general servicing of their student loans. I advised borrowers of options with regard to defaulted student loans, as well as eligibility requirements for PELL grants, TEACH grants, PSLF, TEPSLF, the limited waiver, deferments and forbearances. I aided borrowers with payment estimates for Income Driven Repayment Plans, gave status of PSLF applications and included time frames when necessary.

Blythewood, South Carolina, United States

I trained new employees and provided ongoing training for customer service representatives, supervisors, and other contact center staff. I led virtual trainings and weekly team meetings during the 2020 Census; making adjustments in response to the Covid-19 pandemic. I performed quality assurance audits to identify performance issues, provide coaching as needed, monitor post-coaching performance, and utilize KPIs to plot improvement. I also identified and escalated field enumerator threat calls as necessary.Some key achievements:- certified over 800 site employees, operations personnel, and suitability staff, delivering over 6.3K hours of training at United States Census Bureau Questionnaire Assistance contact center.- Delivered virtual training leading to 780K outbound calls and 461K inbound calls with total quantity and adherence score of 97% site-wide.

Columbia, South Carolina, United States

I developed and implemented student-based hand-on curriculum to maximize student interest and receptive learning. I created lesson plans in line with state requirements. I also improved class rules to streamline classroom management and encourage accountability.Some key achievements:- Reduced student-to-student conflicts by providing mentoring and counseling to over 100 students with social and academic issues at two Title I schools.- Utilized conflict resolution to strengthen student, parent, and teacher relationships, leading to increased parental involvement.

Columbia, South Carolina, United States

I cold called potential clients to increase customer base and boost revenue. I created and delivered presentations on the benefits of chiropractic care to various organizations, including schools and state government entities. I also cultivated long lasting client relationships through continued contact and quality service.

Bachelor'S Degree, Mass Communication/Media Studies

Bachelor Of Arts - Ba, Mass Communication/Media Studies, Cum Laude

Activities and Societies: Acting, improv, honor society

Bachelor Of Science - Bs, Mass Communication/Media Studies, Cum Laude