As a dedicated Quality Analyst, I lead QA talks to share industry best practices and recommendations, produce incident reports to notify relevant teams of audit findings and monitor inbound and outbound communications to ensure compliance with company policies. I analyze and track performance metrics using a quality monitoring system, providing data-driven feedback to support internal groups.In my role as a Peer Mentor through Bloom in partnership with BYU-Pathway Worldwide, I support students by offering personalized training, academic assessments, and mentorship, focusing on active listening and trust-building to promote their success.Previously, as an Operations Manager, I established and oversaw five branches to drive company revenue, organized training sessions to boost team morale and cohesion, and secured high-value private and government contracts for cattle feed. My responsibilities also included managing a 100-hectare corn farm, a restaurant, and an eco-tourism park and representing the company at international events in Singapore and Korea.