Kitsa Lee Email & Phone Number

As an Implementation Consultant (formerly Professional Services Consultant), I help customers understand and utilize our Public Relations cloud software:- Onboarding/implementation of news set-up for new Cision clients utilizing Boolean search syntax/logic.- Provide consultative expertise to guide customers on the best use of the software.-Assess and understand clients' business objectives to maximize value of their investment.-Trouble-shoot and research issues, providing explanations and/or resolutions,-Partner with Account Executives in building strong relationships with clients.-Provide training to clients on all or parts of the Public Relations tool.-Work on individual projects as assigned.-Manage multiple projects simultaneously.-Through thorough training and consulting, drive software usage and renewals.-Directly contributed to renewals of several 'at-risk' clients.-Identify/troubleshoot system 'bugs' and report for appropriate action2017 President's Club Award Recipient

Beltsville, Md

• Provide on-boarding/set-up of news monitoring, training on all aspects of three platforms, and act as consultative expert to ensure optimum value for the client’s investment. • Develop and document onboarding procedures for new Communications Cloud platform.• Consultant/expert to internal groups (other PSCs, New Biz Reps, Account Managers).• Provide 'white glove' service to a group of Enterprise accounts including training, general support issues, news monitoring updates/changes. • Drive software usage and renewals.

Beltsville, Md

Cision helps companies attract, engage and re customers by combining social, search, email and PR into an intelligent marketing cloud that turns prospects into lifelong customers.As a Professional Services Consultant, I help customers understand and utilize our Public Relations cloud software:- Onboarding/implementation of news set-up for new clients utilizing Boolean search syntax/logic.- Provide consultative expertise to guide customers on the best use of the software.-Assess and understand clients' business objectives to maximize value of their investment.-Trouble-shoot and research issues, providing explanations and/or resolutions,-Partner with Account Executives in building strong relationships with clients.-Provide training to clients on all or parts of the Public Relations tool.-Work on individual projects as assigned.-Manage multiple projects simultaneously.-Through thorough training and consulting, drive software usage and renewals.-Directly contributed to renewals of several 'at-risk' clients.-Identify/troubleshoot system 'bugs' and report for appropriate action.

Coordinate administrative, sales, and service activities in support of the Balt/DC Sila sales and service teams including:-Customer scheduling and service follow-up-Accounting functions including creating, reconciliation of Purchase Orders; Accounts Receivable billing.-Purchasing - equipment, parts, office supplies-Warranty and rebate submissions -Support sales department in managing client relationships -Serve as a contact for customer inquiries-Manage scheduling, client contact and day-to-day administrative activities.

Assist the Research Team with fielding and analysis of the annual Military Lifestyles Survey including data analysis and organization. The annual survey of military families keeps civilian and military leaders informed about their top issues. Attend and represent Blue Star Families at events such as military job fairs, etc.Coordinate project activities and schedules for the update of the Reintegration Handbook.

Columbia, Md

Manage all sales/marketing and administrative aspects of Harvest Associates, LLC. Conduct 'warm calling' for leads for brokerage and for expansion of SBA valuation service among SBA lenders. Assist with preparation of valuations and reports. Manage scheduling,marketing, and client contact activities. Implement systems and procedures.

Promote the adoption of iBiquity Digital’s HD Radio technology for digital AM & FM radio broadcasting. Manage licensing process from the 'sale' through consulting licensees on optimal utilization of the technology for their stations/formats. Provide consultative expertise on programming, marketing to maximize ROI.

Oversee the production and delivery of sales and programming research materials to over 100+ radio clients. Coach and direct seven employees

Oversee activities and analyses supporting the information needs of NPR programs, including but not limited to analyzing and applying research findings from Arbitron audience estimates and/or primary research. - -Utilize Arbitron and radio industry knowledge and expertise to preparation of reports, analyses, and fact sheets for NPR programs. --Direct and coach, train various audiences in the application and interpretation of radio audience estimates. --Apply leadership skills to effect group change, increasing departmental communication and collaboration, and moving toward more effective and efficient work processes. --Regular communication with senior staff of Programming, Director of Program Services and staff; external and internal program producers, and NPR member stations (General Managers and Program Directors).

Oversee evaluation, development and implementation of edit procedures for diary service; oversee market definition polices and procedures and implement changes to Metro and TSA definitions. Manage Qualitative Services group and ensure on time and accurate delivery of Scarborough and Retail Direct qualitative products through Arbitron systems. Respond to client inquiries regarding audience survey data; perform analyses of sample performance and/or station/market performance. Educate/inform clients on Arbitron diary methodology. Arbitron liaison with external audit firm for annual MRC audit.