Kitty Ng Email & Phone Number

Newbury, GB

Cambridge, England, United Kingdom

Hong Kong SAR

Hong Kong

Hong Kong

- Lead the provision of professional frontline services to supporters and customers to meet the agreed KPIS and service targets.- Oversee the management of an accurate and up-to-date supporter management system ( The Raiser’s Edge)- Data analysis services based on appeals performance data, supporter feedback, forecast the trends and create the report for.

- Assist in the management of the Donor relationship activities to improve donor service and assist in implementation of departmental KPIs.- Provide professional frontline services to donors and supporters, handle complicated cases and complaints- Keep the IVRS system recordings and documents up-to-date, and ensure the organization’s reputation is always.

- Promote Low Carbon Manufacturing Program (LCMP) and recruit participants for the HKSAR Sustainable Development Fund’s(SDF) LCMP Workshops through working with stakeholders such as trade and industry associations or companies along the electronics and electrical supply chain.- Plan and organize (manage all logistics) a series of SDF LCMP Workshops..

- Work closely with UNHCR and supports the implementation of the Donor Care Programme of UNHCR’s Private Sector Fund Raising Unit- Supervise the Donor Care Assistants to maintain high quality of donor care programme- Maintain the donor database consistency by performaing quality control and involved in new database migration project setup- Drafting the.

- Provide professional frontline services to donors and supporters, handle complicated cases and complaints- Keep the IVRS system recordings and documents up-to-date, and ensure the organization’s reputation is always maintained throughout the whole communication process.- Monitor and where necessary train team members and the assigned staff in the.

- Perform supervisor role in the Internship program and part-time helpers.- Provide professional frontline services to donors and supporters, handle complicated cases and complaints.- Enter donation, payments, membership and contact data into the relevant databasesMaintain accurate database of the corporate membership.- Perform recurring donation or.

- Provide professional frontline services to donors and supporters, handle complicated cases and complaints- Enter donation, payments, membership and contact data into the relevant databases - Maintain accurate database of the individual membership - Provide high quality of customer services to the walk-in customers

- Provide administrative support to the Deposits Department - Handle general incoming calls of customer enquiries - Assist in auto-pay and payroll section- Assist in consolidating current procedure manuals- Provide administrative support to the Deposits Department Head in the bank product promotion

- Provide counter services to the customer- Handle fixed deposit renewals - Promote bank products by cross-selling