Kim Young Email & Phone Number

Salt Lake City, Utah, United States

- Lead cross-discipline teams on both unannounced projects and Fortnite events, establishing schedules, tasking, timeline tracking and leading conversations between IP leaders and teams- Lead daily meetings for multiple teams, establishing priorities and action items, as well as providing a conduit for feedback from creative leads- Worked with outsourced partners on delivering assets through developing schedules and determining scope while working with internal artists to provide constant feedback- Lead the initiative on creating a better onboarding process company-wide for bringing individuals on to projects, working with other cross-discipline teams across the company to create a fully automated onboarding process- Took descriptive notes for all meetings, including meetings with senior associates and executives- Wrangled media for multiple weekly reviews, including collecting media for multiple reviews with executives and senior management- Assisted in running various on-site tests and presentations for executives and project stakeholders

Utah, United States

Greater Salt Lake City Area

Greater Salt Lake City Area

Ran Quality Assurance on multiple Apple Arcade games, including LEGO Brawls and Super Mega Mini Party. Also performed short work in Quality Assurance for Crayola Scribble Scrubbies for multiple mobile devices.

Salt Lake City, Utah, United States

Greater Salt Lake City Area

-Support Microsoft agents on the floor with complicated customer issues-Participate in several special projects utilized to bring a bigger array of knowledge to agents on the floor-Assist with auditing chats to ensure the correct tagging is used-Run workshops for agents on the floor to refresh old procedures and inform of new procedures being introduced to the team

-Use impressive problem solving skills on technical chats to ensure the quickest and best solution for customers with issues-Maintain an impressive customer satisfaction rating from month to month with multiple high ratings with high response rate from chat to chat

Salt Lake City

-Assisted customers in finding products throughout the City Creek store-Used a Point of Sale system to check customers out-Bagged groceries in a manageable manner for several customers daily-Assisted handicap customers with shopping for everyday items around the store

Utah

-Assisted customers in finding beauty products to fit their needs-Reset sections of the store when new inventory would come in-Counted cash registers for depositing at the end of the day-Assisted in collecting photo orders for customers

Created the Pathways to Professions website, as well as updated and maintained during the event.

South Hills Middle School

Updated and Maintained South Hills' website.

Bachelor Of Science - Bs, Games

Activities and Societies: Gamecraft, Crimson Gaming

Web Development, Digital Media, 11-12

Gained skills in web development and certifications in various Adobe and Microsoft products

High School Diploma, General Education, 10-12

Activities and Societies: Science Olympiad, National Honor Society, School YearbookAttended for general education. Lead Designer.