Head Of Smm And Community Management
CurrentLeading global social media marketing and community management efforts for Rush Royale, Castle Duels and Rush Arena. Focused on crafting engaging strategies to foster vibrant gaming communities and amplify brand presence.◆ Develop and implement global social media marketing and community management strategies, targeting the USA, Europe, and South Korea markets.◆ Lead a division of 13 community managers, SMM managers, and content producers: overseeing recruitment, onboarding, mentoring, and growth, including setting and tracking goals and KPIs.◆ Plan and produce content for Discord, Facebook, Instagram, YouTube, TikTok, X (Twitter), KakaoTalk, and Naver Lounge, creating over 1,000 pieces of content, including social media posts, videos, images, articles, and landing pages.◆ Increased reach by 174%, video views by 1,232%, and engagement rate (ER) by 205%.◆ Manage the content creators program, boosting the number of participants by 278%, YouTube views by 159%, and Twitch category watch hours by 195%.◆ Developed and implemented a VIP support and community management program, achieving significant increases in whale retention and average revenue per user (ARPU).◆ Established an efficient reporting system to the product team, incorporating player feedback from Google Play and Apple Store reviews via AppFollow, as well as from owned and earned social media and community channels.